MIS of Maruti Suzuki
LM THAPAR SCHOOL OF MANAGEMENT
MIS
PROJECT REPORT
(MIS Employed in Maruti Suzuki India Ltd.)
Submitted to: Submitted by:
Amit K Bhardwaj Aakriti Nirmal (501004001) Alisha Sehgal (501004004) Gurpreet Gill (501004019) Rishabh Aggarwal (501004055) Shefali (501004062)
Acknowledgement
We are thankful to the prestigious campus of LM Thapar School of Management for providing us the esteemed platform for enhancing our knowledge and skills of management discipline.
We are also thankful to our mentor Mr. Amit K Bhardwaj for his time to time guidance for the improvement of project work. This unique way of making the MIS concepts seems really interesting and without his guidance project would have been gone off the track. We hope the project work is up to the expectations.
Last but not the least, we are thankful to our parents and friends for their cooperation and also to our group members for working as a very cooperative team and putting in the best efforts to make the project successful.
INTRODUCTION 5 Profile 5 Industrial relations 10 INFORMATION SYSTEM USED IN MARUTI SUZUKI 12 ORACLE 13 SALE PROCESS OF MARUTI SUZUKI 19 CUSTOMER INTERACTION SYSTEM (C.I.S.) 19 DEALER MANAGEMENT SYSTEM (D.M.S.) 21 PROCESS FLOW 21 DMS (DATA MANAGEMENT SOFTWARE) 24 The Maruti System Architecture 29 BACKGROUND 30 Design Goals 30 Design Approach and Principles 31 Customer Relationship Management: 34 Maruti and CRM 34 Key Initiatives 34 Setting up "Express Service Bays" & "2 - Technician Bays" 34 Service at Door Step through Maruti Mobile Support 35 Maruti Auto Card 35 Maruti
MIS
PROJECT REPORT
(MIS Employed in Maruti Suzuki India Ltd.)
Submitted to: Submitted by:
Amit K Bhardwaj Aakriti Nirmal (501004001) Alisha Sehgal (501004004) Gurpreet Gill (501004019) Rishabh Aggarwal (501004055) Shefali (501004062)
Acknowledgement
We are thankful to the prestigious campus of LM Thapar School of Management for providing us the esteemed platform for enhancing our knowledge and skills of management discipline.
We are also thankful to our mentor Mr. Amit K Bhardwaj for his time to time guidance for the improvement of project work. This unique way of making the MIS concepts seems really interesting and without his guidance project would have been gone off the track. We hope the project work is up to the expectations.
Last but not the least, we are thankful to our parents and friends for their cooperation and also to our group members for working as a very cooperative team and putting in the best efforts to make the project successful.
INTRODUCTION 5 Profile 5 Industrial relations 10 INFORMATION SYSTEM USED IN MARUTI SUZUKI 12 ORACLE 13 SALE PROCESS OF MARUTI SUZUKI 19 CUSTOMER INTERACTION SYSTEM (C.I.S.) 19 DEALER MANAGEMENT SYSTEM (D.M.S.) 21 PROCESS FLOW 21 DMS (DATA MANAGEMENT SOFTWARE) 24 The Maruti System Architecture 29 BACKGROUND 30 Design Goals 30 Design Approach and Principles 31 Customer Relationship Management: 34 Maruti and CRM 34 Key Initiatives 34 Setting up "Express Service Bays" & "2 - Technician Bays" 34 Service at Door Step through Maruti Mobile Support 35 Maruti Auto Card 35 Maruti