MIS ppt

M A N A G EM EN T
IN FO R M ATIO N
S Y S TEM
Applications of
MIS(Service Sector)

WHAT IS MIS?
1) A management information system (MIS) provides information that organizations need to manage themselves efficiently and effectively.
2)Management information systems are typically computer systems used for managing three primary components: technology, people
(individuals, groups, or organizations), and data
(information for decision making).
3) Management information systems are distinct from other information systems, in that they are used to analyze and facilitate strategic and operational activities.

HISTORY
Kenneth and Jane Laudon identify five eras of MIS evolution corresponding to the five phases in the development of computing technology: 1) mainframe and minicomputer computing.,
2) personal computers,
3) client/server networks,
4) enterprise computing, and
5) cloud computing.

ADVANTAGES
 The following are some of the benefits that

can be attained for different types of management information systems. 1) highlight their strengths and weaknesses. 2) Improve their business processes and operations.
3) communication and planning tool. 4) Availability of the customer data and feedback.
5) Effective management of customer. APPLICATION UNDER
DIFFERENT SERVICE AREAS
AIRLINES
HOSPITALS
INSURANCE
EDDUCATION

A V IATIO N M A N A G EM EN T
IN FO R M ATIO N S Y S TEM
(A M IS )

AIRLINES
 Operative function is to move people and

goods from one location to the other safely on time.
 The perceptions about good service Schedule
 Convenience
 Prices
 Seat comfort
 Meal quality
 Treatment by crew
 Facilities at airport

 Developed by a US Based Co. called






Transportation Systems Consulting Corporation.
Designed in 1980 as a professional aviation technical operations system.
Powerful integrated computer system for managing the technical operations of an aircraft or aircraft fleet operator.
Licensed worldwide to large and small companies. Undergone many changes depending on customer and industry input.

BACKBONE TECHNOLOGY
 Runs on open source technology under

the Linux Operating System.
 Uses Relational Database Management

System.
 Dual Mode Interface Capability: GUI

access or character text interface.

FEATURES OF AMIS
 Real-time data updates.
 Dual mode interface.
 10 robust modules for various activities

in the system.
 User friendly interface.

AIRLINES: DISTINCTIVE
SERVICE
 Assistance in the travel arrangements, arranging

the hotel accommodation, surface transport to and fro to the airport etc.
 The MIS application would be towards supporting

all decisions which affect the objective of offering distinctive service to customers having different expectations and perceptions.
 They concentrate on the process and outcome of

the service.

Airlines:service goals
 One complaint per 1,00,000

passengers.
 95 percent occupancy to conclude that schedules are convenient.
 Throughput time, check in to check out is less than 10 minutes.

PASSENGER
INFORMATION
 Type, class and purpose of travel.
 The socio-economic group.
 The duration of stay at destination.
 The food and eating habits.
 The language and communication needs.
 The expectations on the service before

and after the journey.
 The traffic flow between the towns, cities and countries.