Moble money products in Zimbabwe
ISSN 2277-0844; Volume 2, Issue 4, pp 92-110; April, 2013.
Online Journal of Social Sciences Research
©2013 Online Research Journals
Full Length Research Paper
Available Online at http://www.onlineresearchjournals.org/JSS
Mobile Money in Zimbabwe: Integrating Mobile
Infrastructure and Processes to Organisation
Infrastructure and Processes
*Owen Kufandirimbwa1, Ngonidzashe Zanamwe1, Gilford Hapanyengwi1, and Gabriel
Kabanda2
1
Computer Science Department, University of Zimbabwe, Zimbabwe.
2
Zimbabwe Open University, Zimbabwe.
Received 22 March, 2013
Accepted 23 April, 2013
The emergence of mobile money in Zimbabwe has proved very popular as organisations across sectors try to develop and package the product. This research, carried out through case study and desk research, seeks to establish whether and how the organisations involved meet the operational integration component of the strategic alignment model. Specifically operational fit between organisational and mobile infrastructure and processes through determining mobile money infrastructure and processes and the associated organisational infrastructure and processes within a mobile money ecosystem. The research established that a number of institutions have tried to redesign and repackage the product, but not all were successful. The failure was attributed to improper alignment between the available technologies and organisational processes and infrastructure. The research further exposes that operationally integrated organisations ensures that alignment components involved are adequate and well reinforced through adequate governance structures, however skills does not necessarily have to be adequate but must be present.
Key words: Mobile money, mobile infrastructure, mobile processes, functional alignment, operational integration. NTRODUCTION
The ubiquitous and location sensitive nature of telecommunication products like mobile phones, have made mobile services
Online Journal of Social Sciences Research
©2013 Online Research Journals
Full Length Research Paper
Available Online at http://www.onlineresearchjournals.org/JSS
Mobile Money in Zimbabwe: Integrating Mobile
Infrastructure and Processes to Organisation
Infrastructure and Processes
*Owen Kufandirimbwa1, Ngonidzashe Zanamwe1, Gilford Hapanyengwi1, and Gabriel
Kabanda2
1
Computer Science Department, University of Zimbabwe, Zimbabwe.
2
Zimbabwe Open University, Zimbabwe.
Received 22 March, 2013
Accepted 23 April, 2013
The emergence of mobile money in Zimbabwe has proved very popular as organisations across sectors try to develop and package the product. This research, carried out through case study and desk research, seeks to establish whether and how the organisations involved meet the operational integration component of the strategic alignment model. Specifically operational fit between organisational and mobile infrastructure and processes through determining mobile money infrastructure and processes and the associated organisational infrastructure and processes within a mobile money ecosystem. The research established that a number of institutions have tried to redesign and repackage the product, but not all were successful. The failure was attributed to improper alignment between the available technologies and organisational processes and infrastructure. The research further exposes that operationally integrated organisations ensures that alignment components involved are adequate and well reinforced through adequate governance structures, however skills does not necessarily have to be adequate but must be present.
Key words: Mobile money, mobile infrastructure, mobile processes, functional alignment, operational integration. NTRODUCTION
The ubiquitous and location sensitive nature of telecommunication products like mobile phones, have made mobile services
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