Model of Crisis Intervention
My goal from my initial contact with someone is that by the end of our first conversation, they feel that I have listened to them. One of the most effective ways of doing this is to use open questions. These are questions that invite expansion, not closed "Yes/No" answers. I use "What/When/Why/How/Where" type questions that gently draw the other person out and let them explain why they are calling me. In responding to these sorts of questions, a person feels the enquirer is interested in them; they feel heard and understoodArticle Source: http://EzineArticles.com/4946985
My goal from my initial contact with someone is that by the end of our first conversation, they feel that I have listened to them. One of the most effective ways of doing this is to use open questions. These are questions that invite expansion, not closed "Yes/No" answers. I use "What/When/Why/How/Where" type questions that gently draw the other person out and let them explain why they are calling me. In responding to these sorts of questions, a person feels the enquirer is interested in them; they feel heard and understoodArticle Source: http://EzineArticles.com/4946985
I use "What/When/Why/How/Where" type questions that gently draw the other person out and let them explain why they are calling me. In responding to these sorts of questions, a person feels the enquirer is interested in them; they feel heard and understood. By questioning in this way, and listening attentively to their answers, I aim to make a positive early impression with the other person that allows them to feel that I may be someone who can be helpful to them.Article Source: http://EzineArticles.com/4946985
How you use your voice can have a major impact on how you establish rapport with your client. As you match them for pitch, tone and volume, you begin to establish a link with them. However, if they are angry and loud, do not match this directly: perhaps start with a similar urgency in your voice, acknowledging their level
My goal from my initial contact with someone is that by the end of our first conversation, they feel that I have listened to them. One of the most effective ways of doing this is to use open questions. These are questions that invite expansion, not closed "Yes/No" answers. I use "What/When/Why/How/Where" type questions that gently draw the other person out and let them explain why they are calling me. In responding to these sorts of questions, a person feels the enquirer is interested in them; they feel heard and understoodArticle Source: http://EzineArticles.com/4946985
I use "What/When/Why/How/Where" type questions that gently draw the other person out and let them explain why they are calling me. In responding to these sorts of questions, a person feels the enquirer is interested in them; they feel heard and understood. By questioning in this way, and listening attentively to their answers, I aim to make a positive early impression with the other person that allows them to feel that I may be someone who can be helpful to them.Article Source: http://EzineArticles.com/4946985
How you use your voice can have a major impact on how you establish rapport with your client. As you match them for pitch, tone and volume, you begin to establish a link with them. However, if they are angry and loud, do not match this directly: perhaps start with a similar urgency in your voice, acknowledging their level
References: Kanel, K. (2007). A Guide to Crisis Intervention (3rd ed.). Belmont, CA: Thomson Brooks/ Cole | | |