Mortgage Servicer System for McBride Financial Services
Mortgage Servicer Needs Assessment For McBride Financial Services
Mitchell Chong
March 18, 2013
CIS/568
Saundra McDavid
CONTENTS
Purpose of Document 3
Overview 4
Needs Elicitation 5
Needs Description 7
Gap Analysis 9
Use Cases 10
References 11
Purpose of Document
According to McBride Financial Services (2011), their mission statement states “McBride Financial Services will be the preeminent provider of low cost mortgage services using state of the art technology in the five state area of Idaho, Montana, Wyoming, North Dakota, and South Dakota”. The primary stakeholder, Hugh McBride wants to implement his office into a Mortgage Servicer System (MSS). This system will allow the company to “rely upon technology to let the customers sell themselves on the mortgages they want” (H. McBride & A. LeBelle, personal communication). The mortgage servicer system will provide an efficient, easy to use marketplace for mortgage buyers, lenders, and brokers to process loan applications in office and on the Internet.
Overview
McBride Financial Services specializes in the low-cost mortgages for professionals and retirees purchasing primary and secondary residences and recreational properties. They are expanding their offices into Wyoming, Montana, North Dakota, and South Dakota. Their central office is in Boise, Idaho. The Mortgage Servicer System (MSS) will be a centralized system that provides the processing of mortgage application, processing, approval, credit report processing, inspection, and appraisal scheduling and documentation. It will provide an online or in-office marketplace for lenders to create loans for potential mortgage buyers to select. Hugh McBride, the principal owner wants the system to be easy for clients and employees to use, highly accessible, and secure.
Needs Elicitation
In a one-on-one interview, Abram LaBelle has identified Hugh McBride as the principal stakeholder. Secondary stakeholders are the lending
Mitchell Chong
March 18, 2013
CIS/568
Saundra McDavid
CONTENTS
Purpose of Document 3
Overview 4
Needs Elicitation 5
Needs Description 7
Gap Analysis 9
Use Cases 10
References 11
Purpose of Document
According to McBride Financial Services (2011), their mission statement states “McBride Financial Services will be the preeminent provider of low cost mortgage services using state of the art technology in the five state area of Idaho, Montana, Wyoming, North Dakota, and South Dakota”. The primary stakeholder, Hugh McBride wants to implement his office into a Mortgage Servicer System (MSS). This system will allow the company to “rely upon technology to let the customers sell themselves on the mortgages they want” (H. McBride & A. LeBelle, personal communication). The mortgage servicer system will provide an efficient, easy to use marketplace for mortgage buyers, lenders, and brokers to process loan applications in office and on the Internet.
Overview
McBride Financial Services specializes in the low-cost mortgages for professionals and retirees purchasing primary and secondary residences and recreational properties. They are expanding their offices into Wyoming, Montana, North Dakota, and South Dakota. Their central office is in Boise, Idaho. The Mortgage Servicer System (MSS) will be a centralized system that provides the processing of mortgage application, processing, approval, credit report processing, inspection, and appraisal scheduling and documentation. It will provide an online or in-office marketplace for lenders to create loans for potential mortgage buyers to select. Hugh McBride, the principal owner wants the system to be easy for clients and employees to use, highly accessible, and secure.
Needs Elicitation
In a one-on-one interview, Abram LaBelle has identified Hugh McBride as the principal stakeholder. Secondary stakeholders are the lending
References: Apollo Group, Inc. (2011). McBride Financial Services. Administration - Business Plan. Retrieved from CIS/568 - Information Systems Concepts course website. Apollo Group, Inc. (2011). McBride Financial Services. Administration - Communications. Retrieved from CIS/568 - Information Systems Concepts course website. EMC Corporation. (2013). RSA SecurID. Retrieved March 18, 2013, from http://www.emc.com/security/rsa-securid.htm Turban, E., & Volonino, L. (2010). Information technology for management: Improving (EMC Corporation, 2013)performance in the digital economy. Hoboken, NJ: John Wiley.