Motivation to Work in Call Center
“MOTIVATION TO WORK IN CALL CENTER”
In Partial Fulfillment of the Requirements in
HR 315
Submitted to:
Prof. Joy Caliao, MBA
Submitted by:
Stephanie C. Nuevo
Nathaniel B. Villanueva
July 17, 2013
Executive Summary
Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.
The respondents of the study were the call center agents that work in Davao city. This study used a questionnaire and these questions were measured in a five (5) scale to the tally sheet to determine of what are their major motives to work in call center.
Our observation on this certain study call center agents are motivated by the salary that they can get from their work because their salary is enough for them to buy their needs and wants so they are satisfied to it.
Based on our analysis that the respondents (Call Center Agent) are motivated to work in call center to get a high salary, to enhance and develop their communication skills and to be respected by the people surrounds them especially to their relatives and friends at the same time.
Background of the study
Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.
The Philippines is also considered as location of choice due to its less expensive operational and labor costs, as well as having a
In Partial Fulfillment of the Requirements in
HR 315
Submitted to:
Prof. Joy Caliao, MBA
Submitted by:
Stephanie C. Nuevo
Nathaniel B. Villanueva
July 17, 2013
Executive Summary
Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.
The respondents of the study were the call center agents that work in Davao city. This study used a questionnaire and these questions were measured in a five (5) scale to the tally sheet to determine of what are their major motives to work in call center.
Our observation on this certain study call center agents are motivated by the salary that they can get from their work because their salary is enough for them to buy their needs and wants so they are satisfied to it.
Based on our analysis that the respondents (Call Center Agent) are motivated to work in call center to get a high salary, to enhance and develop their communication skills and to be respected by the people surrounds them especially to their relatives and friends at the same time.
Background of the study
Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.
The Philippines is also considered as location of choice due to its less expensive operational and labor costs, as well as having a
Bibliography: Age: 22 Birth date: December 3, 1990 Birth date: February 13, 1994 Gender: Female