Mtn Annual Report
Welcome to the New World
MTN Group Limited
Final results for the year ended 31 December 2012
Agenda
01 Strategic and operational overview Sifiso Dabengwa Group President and CEO 02 Financial overview Nazir Patel Group Chief Financial Officer 03 Looking ahead Sifiso Dabengwa Group President and CEO
Strategic and operational overview
MTN vision and mission
Creating and managing stakeholder value
Creating value for our shareholders, employees and communities in a sustainable way and in accordance with the values of MTN
Our vision: To lead the delivery of a bold, new Digital World to our customers
Creating a distinct customer experience
A unique MTN branded user experience that is based on understanding and segmenting our customers
Driving sustainable growth
Driving growth in voice while developing new opportunities in data, enterprise and other opportunistic sectors as our markets mature
Transforming our operating model
Allow our front office functions to be more customer focused through more responsive, supportive and efficient back office functions
Our mission: To make our customers’ lives a whole lot brighter
Innovation and best practice
Operating under the principle of innovation in everything we do and looking for opportunities to share and apply best practices
4
Strategic considerations
Creating a distinct customer experience
Network quality
Brand preference Efficient distribution
Customer Experience
Voice and data services Effective segmentation and customer analytics Experienced people
5
Strategic considerations
Driving sustainable growth
Voice
Data and related services
ICT evolution
− Billed traffic volumes increased
24.6% YoY supported by ongoing customer engagement
− Growing data and related services a key focus for the Group over the medium term
− Focus on ICT services for SME and corporate segments
− Voice revenues grew 4.0%, on constant currency basis impacted by
MTN Group Limited
Final results for the year ended 31 December 2012
Agenda
01 Strategic and operational overview Sifiso Dabengwa Group President and CEO 02 Financial overview Nazir Patel Group Chief Financial Officer 03 Looking ahead Sifiso Dabengwa Group President and CEO
Strategic and operational overview
MTN vision and mission
Creating and managing stakeholder value
Creating value for our shareholders, employees and communities in a sustainable way and in accordance with the values of MTN
Our vision: To lead the delivery of a bold, new Digital World to our customers
Creating a distinct customer experience
A unique MTN branded user experience that is based on understanding and segmenting our customers
Driving sustainable growth
Driving growth in voice while developing new opportunities in data, enterprise and other opportunistic sectors as our markets mature
Transforming our operating model
Allow our front office functions to be more customer focused through more responsive, supportive and efficient back office functions
Our mission: To make our customers’ lives a whole lot brighter
Innovation and best practice
Operating under the principle of innovation in everything we do and looking for opportunities to share and apply best practices
4
Strategic considerations
Creating a distinct customer experience
Network quality
Brand preference Efficient distribution
Customer Experience
Voice and data services Effective segmentation and customer analytics Experienced people
5
Strategic considerations
Driving sustainable growth
Voice
Data and related services
ICT evolution
− Billed traffic volumes increased
24.6% YoY supported by ongoing customer engagement
− Growing data and related services a key focus for the Group over the medium term
− Focus on ICT services for SME and corporate segments
− Voice revenues grew 4.0%, on constant currency basis impacted by