Multinational Company

Name of Position: | Manager- Customer Touch Point | Organization: | Service Center, Shared Service Center, P&O | Job Level: | Band D | | | # of Position: | 1 | | | Responsibilities: | Single point of contact for P&O Services | | Lead Call Center | | Ensure positive customer experience at every interaction | | Design method and tool to track service request | | Ensure smooth start-up of new employees in the organization & create excellent image | | Ensure employee transition and benefit implications. | | Efficient Exit management for employees and ensure their satisfaction | | Administer transactional services, health & travel services, employees transition and leave management | | Ensure Work Structure management | | Ensure efficient collaboration with GPIT to handle all the problems and issues occurring in GP Life. | | Ensure quality and delivery of services relating GP Life | | | Experience: | 4-5 years of experienceExposure in related areas, and experience to lead a large team | | | Education: | Bachelor/ Masters from a reputed university | | | | | Special Skills: | Excellent Leadership skill | | Service Mindset and customer focused | | Interpersonal and Influencing skills | | Initiator & Self motivated | | Sound planning, prioritizing and organizing capabilities | | Excellent in communication |

Name of Position: | Specialist- Call Center - Customer Touch Point | Organization: | Service Center, Shared Service Center, P&O | Job Level: | Band D | | | # of Position: | 1 | | | Responsibilities: | Supervise Call Center | | Carryout functions as agent | | Prepare effective and efficient roster | | Ensure positive customer experience at every interaction | | Monitor and Supervise the day to day operation of call center | | Assist to design method and tool to track service request | | Find