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National Bank of Abu Dhabi

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National Bank of Abu Dhabi
Change Management (CMG307111)
“Individual Assignment”
Fall_2012

Learner’s Name and ID: Meera Al Dhaheri (09101013) Program: MSc.in Organizational Excellence Instructor’s Name: Dr. Keenan Crane

TABLE OF CONTENT

| | 1. Abstract | 3 | 2. Introduction 1) NBAD Profile 2) NBAD’s System Change 3) Critical Successful Factors those lead the change | 4 | 3. Communication Aspect 1) Communication 2) Communication of the Change Vision 3) Communication’s effectiveness within Organizational Change | 9 | 4. Conclusion | 15 | 5. References | 16 |

* Abstract

This project’s purpose is to examine the modification that had been introduced within National Bank of Abu Dhabi loan system in 1st July 2011, to be Misys Loan IQ. Thus, some critical factors should be concerned to confirm the attaining of targeted aim. Finally, the communication factor categorized as the main aspect in this paper to be explained and find out the role of it once the change take place with NBAD’s loan system.

* Introduction

NBAD’s profile

NBAD is the initial national bank which was opened in Dec 1968 by H.H. late Sheikh Zayed Bin Sultan Al Nahyan. NBAD issued their initial sheet of balance in Bahrain Dinars because AED currency not introduced yet till 1973. NBAD has mirrored the UAE’s progress and expansion especially Abu Dhabi emirate. NBAD is categorized as the largest financial organizations within the region of Middle East and North Africa. As a result the diversity of the workforce in term of nationalities calculated around 62 within several financial markets around the above-mentioned region. That actually is assisting the NBAD to maintain the diverse needs of their consumers in financial market. As subsequent, NBAD industrialized from the range of traditional banks category to be one of the universal banks that is attentive and maintainable among 6 lines of business models that constructed upon NBAD’s



References: 1) Al Mashni, R. A. (2011). National Bank of Abu Dhabi strengthens lending operations with Misys Loan IQ. Available: http://www.ameinfo.com/273166.html 2) CIVICUS. (2001). Internal Communication Toolkit. 4) Hagemann, I. (2010). Effective internal communication strategies. p01-18. 5) MENANN. (2011). NBAD Strengthens Lending Operations With Misys Loan IQ. Available:http://www.menann.com/article/nbad-strengthens-lending-operations-misys-loan-iq 6) MITRE. (2012). Effective Communication and Influence. Available: http://www.mitre.org/work/systems_engineering/guide/enterprise_engineering/transformation_planning_org_change/effective_communication_influence.html 7) MTM Communication Skills Training. (2010). Change Management Communication. p01-04. 8) NBAD. (2009). NBAD Sustainability Report 2009. NBAD Sustainability Report. 1, p01-57. 9) NBAD. (2012). NBAD Primed for Leadership in Syndicated Lending. (1), p01-06. Available: http://www.misys.com/media/69361/Loan%20IQ%20Case%20Study%20NBAD.pdf Last accessed 05th Jan 2013. 10) NBAD. (2013). Home. Available: http://www.nbad.com/en/Pages/nbad-global.aspx. Last accessed 16th Jan 2013. 11) Warrilow, S. (2010). 5 Principles Of A Good Change Management Communication Strategy.

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