Companies need information and information management systems as they are important for various functions such as planning. The information systems help in storing information such as customer data and financial data and this makes the access easier. They also help in saving costs when well developed and can also help in highlighting the strengths and weaknesses of a company. The system can also act as a communication tool and can help in prediction of sales and revenues.
Ecommerce (or electric commerce) refers to the buying and selling of goods and services via electronic channels, primarily the Internet. E commerce stands for electronic commerce and pertains to trading in goods and services through the electronic medium, i.e. the internet or phone. On the internet, it pertains to a website, which sells products or services directly from the site using a shopping cart or shopping basket system and allow credit/debit card payments.
Functions 1. Communication Function: Aimed at the delivery of information and/or documents to facilitate business transactions. E.g. Email 2. Process Management Function: Covers the automation and improvements of business processes. E.g. networking two computers together 3. Service Management Function: Application of technology to improve the quality of service. E.g. Bluedart website to track shipments and schedule 4. Transaction Capabilities: Provides the ability to buy/sell on the internet or some other online services. E.g. Flipkart
E commerce Challenges
E commerce in India has boomed over the last decade or so, with new online shopping sites emerging every other week. But still it has to face a lot of competition from traditional market avenues. People are still naïve to the concept of online shopping.
In spite of the huge opportunity due to the size and growth of the market, e-commerce in India has its own set of unique challenges. E-commerce in most mature markets such as the