Night Manager POSITION DESCRIPTION
______________________________________________________________________________
POSITION DESCRIPTION
Position:
Night Manager
Job Code:
10007
Department:
Front Office
FLSA Status: Exempt
Reports To:
Front Office Manager, Director of Operations, Controller
Position Overview:
The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Night
Manager provides leadership and support to all members of the Front Office and enforces the Hay Adams
Standards of Excellence in all areas supervised.
Essential Duties & Responsibilities
1. Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
2. Maintain a professional and high quality service oriented environment at all times.
3. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
4. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
5. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
6. Must be able to do scheduling, payroll and other paperwork
7. Must actively participate in the decision making
POSITION DESCRIPTION
Position:
Night Manager
Job Code:
10007
Department:
Front Office
FLSA Status: Exempt
Reports To:
Front Office Manager, Director of Operations, Controller
Position Overview:
The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Night
Manager provides leadership and support to all members of the Front Office and enforces the Hay Adams
Standards of Excellence in all areas supervised.
Essential Duties & Responsibilities
1. Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
2. Maintain a professional and high quality service oriented environment at all times.
3. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
4. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
5. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
6. Must be able to do scheduling, payroll and other paperwork
7. Must actively participate in the decision making