nitin
NITIN CHAKRAVERTY
1226113138
OPERATION MANAGEMENT ASSINGMENT
DELL Ltd. And SPICEJET
Dell Ltd is manufacturing organization manufacture laptops whereas SpiceJet provides services in tourism sector and is a service organization.
DIFFRENCES IN their operations Here physically we can see product in a form of laptop and pc’s.
Here customer contact is low.
Quality can be measured easily.
1) Here we can only feel the services as comfort, travel experience & hospitality.
2) High customer interaction with staffs.
3) Quality can’t be measured instantly. ENVIORMENTAL CONCERN
As in this daily life the big issue is about how to save environment from pollution for this dell has design product for recyclability, so that when products finally reach the end of their life, it's easy for recycling partners to disassemble and process. Under the campaign of “End of life and reuse.”
Noise pollution was the biggest concern of the environment by aviation industry but SpiceJet was the one who came up with new Boeing flight JUNIPER with minimal noise which actually didn’t affected environment any how in respect of noise pollution.
IMPACT OF ORGANIZATION ON COUSTMERS
As being both having great brand value in market, they actually wants to sustain in market for that they are putting enough efforts, talking about my own experiences with them is, Firstly Dell being a good product they actually gives a value advantage to their customer after sale services which is very good then other laptop and PC products.Now for SpiceJet gives very economical flight to flyers by charging cheaper rate than other airlines and providing the same services.
This is the image of these products in market which allows consumer to being loyal with them and use their products only.
1226113138
OPERATION MANAGEMENT ASSINGMENT
DELL Ltd. And SPICEJET
Dell Ltd is manufacturing organization manufacture laptops whereas SpiceJet provides services in tourism sector and is a service organization.
DIFFRENCES IN their operations Here physically we can see product in a form of laptop and pc’s.
Here customer contact is low.
Quality can be measured easily.
1) Here we can only feel the services as comfort, travel experience & hospitality.
2) High customer interaction with staffs.
3) Quality can’t be measured instantly. ENVIORMENTAL CONCERN
As in this daily life the big issue is about how to save environment from pollution for this dell has design product for recyclability, so that when products finally reach the end of their life, it's easy for recycling partners to disassemble and process. Under the campaign of “End of life and reuse.”
Noise pollution was the biggest concern of the environment by aviation industry but SpiceJet was the one who came up with new Boeing flight JUNIPER with minimal noise which actually didn’t affected environment any how in respect of noise pollution.
IMPACT OF ORGANIZATION ON COUSTMERS
As being both having great brand value in market, they actually wants to sustain in market for that they are putting enough efforts, talking about my own experiences with them is, Firstly Dell being a good product they actually gives a value advantage to their customer after sale services which is very good then other laptop and PC products.Now for SpiceJet gives very economical flight to flyers by charging cheaper rate than other airlines and providing the same services.
This is the image of these products in market which allows consumer to being loyal with them and use their products only.