The company I work for is a telecommunication company that delivers high performance connectivity for multinational clients, among other services we provide Internet Services, voice and unified communications and dedicated point to point connections between almost any point in the world.
The company is GTT communication, it was founded in 1998 and since then, there has been constants acquisitions of other similar companies (at least one per year), integrating their services in the core company. Because of this there are continuous changes, more especially in my area.
My role is as a network analyst in a Network Operation Centre ‘NOC’, a network analyst provides direct technical support to customers and has to work collaboratively