Nt1310 Unit 4 Exercise 1 Answer Key
1. BY 12/4 THE DEALER HAD NOT MADE CONTACT, INSTEAD GOT A CALL FROM MS. MELTON.
2. MS. MELTON INFORMED US THAT THE DEALER PLANS TO WORK WITH THE FACTORY, FIND THE PROBLEM, AND REPAIR IT AT WHICH POINT SHE WOULD NOTIFY US.
3. ON 12/8 MS. MELTON CALLED TO INFORM SHE HAD NOT BEEN ABLE TO CONTACT THE DEALER.
4. WONDERING THAT IF HMA IS UNABLE TO GET IN CONTACT WITH A DEALER, WHAT CHANCE DOES A CUSTOMER HAVE.
5. ON 12/9, THE SERVICE REP CALLED AND INFORMED THAT THE CAR WAS READY.
6. FROM WHAT WE UNDERSTOOD FROM THE SERVICE REP, THEY HAD BEEN WORKING WITH THE FACTORY TO CALIBRATE THE STEERING COLUMN AND HAD THEN TESTED IT WHILE CONNECTED TO A COMPUTER.
7. FINALLY HAD RECEIVED THE VEHICLE.
8. THRILL OF A NEW VEHICLE HAD BEEN LOST DUE TO THE AMOUNT OF …show more content…
MS. MELTON INDICATED THAT THOSE CONCERNS COULD BE DISCUSSED ONCE THE REPAIRS HAD BEEN COMPLETED.
18. NOW MS. MELTON STATES THAT NOTHING CAN BE DONE TO ADDRESS THOSE CONCERNS BECUASE THE VEHICLE HAD BEEN IN OUR POSSESSION BETWEEN TIMES IN WHICH IT WAS BEING REPAIRED.
19. BETWEEN 10/27 AND 12/9 THE DEALER HAD THE CAR ALMOST 3 TIMES THE NUMBER OF DAYS WE DID.
20. MS. MELTON FAILED TO MENTION THAT DURING PERIODS IN WHICH THE VEHICLE WAS IN OUR POSSESSION, IT REMAINED IN PARK DUE TO OUR SAFETY CONCERNS REGARDING THE STEERING WHEEL BEING OFF-CENTER, AND THAT IT WAS VEERING EXTREMELY TO THE SIDE OF THE ROAD.
21. UNSATISFIED WITH HOW THE DEALER WAS RECORDING THE IN AND OUT MILEAGE ON THE CAR.
22. FOR INSTANCE ON 11/20 THE VEHICLE WAS RECORDED AS COMING IN WITH 880 MILES, AND 881 MILES OUT ON 12/9.
23. HOWEVER BLUE LINK HAD SHOWN THE ODOMETER AT 1007 MILES ON 11/24.
24. WHEN DISCUSSING THE MILEAGE WITH MS. MELTON, SHE DISHONESTLY STATED THAT SHE IS UNABLE TO SPECIFY HOW MANY MILES WERE DRIVEN ON A PATICULAR DAY.
25. YET AT A LATER POINT IN THE SAME CONVERSATION, SHE DECLARED THAT WE HAD DRIVEN THE VEHICLE FOR 11 MILES ON A CERTAIN DAY.
26. WE FELT THAT HYUNDAI OWE US BEING PUT THROUGH THIS
2. MS. MELTON INFORMED US THAT THE DEALER PLANS TO WORK WITH THE FACTORY, FIND THE PROBLEM, AND REPAIR IT AT WHICH POINT SHE WOULD NOTIFY US.
3. ON 12/8 MS. MELTON CALLED TO INFORM SHE HAD NOT BEEN ABLE TO CONTACT THE DEALER.
4. WONDERING THAT IF HMA IS UNABLE TO GET IN CONTACT WITH A DEALER, WHAT CHANCE DOES A CUSTOMER HAVE.
5. ON 12/9, THE SERVICE REP CALLED AND INFORMED THAT THE CAR WAS READY.
6. FROM WHAT WE UNDERSTOOD FROM THE SERVICE REP, THEY HAD BEEN WORKING WITH THE FACTORY TO CALIBRATE THE STEERING COLUMN AND HAD THEN TESTED IT WHILE CONNECTED TO A COMPUTER.
7. FINALLY HAD RECEIVED THE VEHICLE.
8. THRILL OF A NEW VEHICLE HAD BEEN LOST DUE TO THE AMOUNT OF …show more content…
MS. MELTON INDICATED THAT THOSE CONCERNS COULD BE DISCUSSED ONCE THE REPAIRS HAD BEEN COMPLETED.
18. NOW MS. MELTON STATES THAT NOTHING CAN BE DONE TO ADDRESS THOSE CONCERNS BECUASE THE VEHICLE HAD BEEN IN OUR POSSESSION BETWEEN TIMES IN WHICH IT WAS BEING REPAIRED.
19. BETWEEN 10/27 AND 12/9 THE DEALER HAD THE CAR ALMOST 3 TIMES THE NUMBER OF DAYS WE DID.
20. MS. MELTON FAILED TO MENTION THAT DURING PERIODS IN WHICH THE VEHICLE WAS IN OUR POSSESSION, IT REMAINED IN PARK DUE TO OUR SAFETY CONCERNS REGARDING THE STEERING WHEEL BEING OFF-CENTER, AND THAT IT WAS VEERING EXTREMELY TO THE SIDE OF THE ROAD.
21. UNSATISFIED WITH HOW THE DEALER WAS RECORDING THE IN AND OUT MILEAGE ON THE CAR.
22. FOR INSTANCE ON 11/20 THE VEHICLE WAS RECORDED AS COMING IN WITH 880 MILES, AND 881 MILES OUT ON 12/9.
23. HOWEVER BLUE LINK HAD SHOWN THE ODOMETER AT 1007 MILES ON 11/24.
24. WHEN DISCUSSING THE MILEAGE WITH MS. MELTON, SHE DISHONESTLY STATED THAT SHE IS UNABLE TO SPECIFY HOW MANY MILES WERE DRIVEN ON A PATICULAR DAY.
25. YET AT A LATER POINT IN THE SAME CONVERSATION, SHE DECLARED THAT WE HAD DRIVEN THE VEHICLE FOR 11 MILES ON A CERTAIN DAY.
26. WE FELT THAT HYUNDAI OWE US BEING PUT THROUGH THIS