Scenario 1.
* What Communication Channel will you use?
We would use telephone and web conferencing to develop a strategy. The product is being rolled out in a global market so we would need to communicate to all the sites in the different continents. * Why is this channel the best choice in this situation?
Time being of essence here this mode of communication would be the best and fastest. It will be easier to get feedback as well as keep track of all the meetings. * What communication channel will you use to convey the strategy to the VP of Operations?
The best channel would be to meet with him/her in person. There is not sufficient time to send emails and wait on responses or approvals. …show more content…
* Why is this channel the best choice in this situation? In case there are any approvals or any feedbacks on the strategy you can get them immediately and be able to implement them urgently since the launch is within a week.
Scenario 2
* What communication channel do you use to contact the IT department?
The best way would be to pick up the phone and talk to the support person. Email might also be an option but the entire staff cannot function efficiently without a password for the computer, it might be better to use the phone.
* Why is this the best choice? Email might also be an option but the entire staff cannot function efficiently without a password for the computer, it might be better to use the phone. * What communication channel will you use to inform your employees of what happened and provide them with the new login name and password?
First email the staff and let them know what had happened and provide them the new password. Once the staff is able to login and perform their routine work without any issues then call for a staff meeting face to face to discuss as well as set some security practices so that this does not recur again. * Why is this channel the best choice in this situation?
Email is needed so that the staff will have the password stored for future reference. Face to face is needed to set some rules to prevent it from happening again. * What communication channel do you use to inform your employees of the reduction in
workforce?
First send out an email requesting for the team meeting immediately. Then have a face to face communication explaining the situation to all the employees and letting them know that the concerned employees will be notified via email as well as asked to come for a face to face meeting. * Why is this the best choice in this situation?
Layoffs can be very stressful as well create a panic mode. To ease the situation it is better to first prepare the employees by sending an email and then having the face to face conversation. * What communication channel do you use to inform the affected employees that they are being let go?
Email them individually and then call each one separately for a face to face meeting. * Why is this the best choice in this situation?
Email will inform only the ones that are being asked to go and not cause any kind of conflict or panic among the others. Face to face will help explain to the ones that are being laid off their final details.
We would need feedback from all the sites where the product is going to be rolled out.