McCabe, C. (2004). Nurse-patient communication: an exploration of patients‘ experiences. Journal Of Clinical Nursing, 13(1), 41-49.…
In the health care profession effective communication is an essential aspect of the nurse-client relationship. Throw-out this piece the author will discuss and give examples of listening responses that can be implemented in nurse-client communication. It will also describe and give further examples of communication strategies which are used to facilitate conversations with clients while acknowledging their barriers to communication.…
Advancing nurse satisfaction and patient outcomes requires effective communications. In nearly every care setting, effective communication is necessary. Clinicians need to regularly communicate in a professional and practical way that is respectful and attuned to individual differences. They also must ensure that the right information is exchanged to the next caregiver or health care provider so that the safety and quality of care is not compromised.…
The goal of this relationship is not only to gather and give information but also is to promote healing and recovery of the patient. This is achieved through therapeutic communication which “ is the primary means through which nurse and client exchange information about health matters, plan treatment approaches, reach consensus about treatment decisions, conduct treatment activities, and evaluate clinical outcomes” (Arnold & Boggs, 2011, p. 175). Therapeutic communication has specific characteristics that make it different from social communication. According to Arnold and Boggs (2011) therapeutic communication is time limited, confidential, has defined format and health related purpose. It is client centered, which means it encourages client to express his feelings and ideas regarding his illness, and provides client with information and support need to reach maximum well-being. Therapeutic communication uses verbal and nonverbal strategies to show the interest of the listener and help clients to open up about their feelings. It starts with active listening, when the provider listens to the client and uses open-ended questions, general leads, restating, paraphrasing, acknowledging feelings, and reflection to encourage client to focus and continue expressing his feelings. The use of silence gives participants time to think and highlights important conversation points. Health care…
Social responsibility, communication, and teamwork are imperative skills in the nursing field and without these skills numerous mistakes and misunderstanding would arise, which will affect the patient care directly and good quality of care will not be catered. Moreover, being assertive, empathic and inclusive knowledgeable with medical terminology and procedures in regards to the patient care would be desirable qualities for a nurse. As I will come across variety of people with different personalities, cultures and spiritual belief on a day to day basis within the nursing sector, I need to ensure that the methods and means of communication have applied adequately to the other party. Furthermore, continuous quality improvement would not be…
I believe that the core of nursing is in the nurse-patient relationship. Nurses have the abilities to develop a therapeutic relationship that focuses on the needs of the patients. The best way to achieve effective nurse-patient relationship is through communication. Communication barriers have been one of the major causes of poor patient care. And if these communication barriers were lifted, it can help the nurse earn the patients’ trust while also creating some boundaries.…
Research has shown that ineffective communication between physicians and nurses can result in missed or delayed diagnosis, unnecessary or repeated testing and over prescribing of medications (Espetin, 2010). It has also been shown that poor communication between team members can have a negative effect on patients in ways of psychosocial experiences. This occurs when patients are confronted with information depending on the nature and quality of information that is transmitted to them and can also affects the enactment and outcome of the decision making process regarding treatment opinions (Thorne, Bultz & Baile, 2005). As a result, patients are often dissatisfied with the amount of knowledge they receive from medical professionals and they, in turn, express that this is an area requiring improvement (Conn, Lingard, Reeves, Miller, Russell & Zwarenstein, 2010). As noted above, poor communication between team members often results in negative outcomes not only for the team itself but also for the patients. Because communication plays a vital role in effective collaboration, healthcare providers must address potential breakdowns so as to ensure productive dialogue and to create troubleshooting strategies. The College of Nurses of Ontario website states that communication is how nurses establish and maintain their therapeutic relationships by building trust, empathy and receptivity (CNO, 2006). This information is also applied to interprofessional collaboration. Effective communication strategies which strengthen nurse-patient relationships can also strengthen nurse – physician relationships. Since communication occurs both verbally and non-verbally, it is important to be aware of the many ways through which one communicates and to understand the fundamental role communication plays in patient care (CNO,…
Currently I am a senior level 4 nursing student. With being a nursing student it requires many communication skills verbal and non-verbal. Various classes in the communication curriculum would be very beneficial to my major. For example, COMM 1018 interpersonal communication would be very helpful because with this class I would learn communication skills such as; looking for detailed feelings and face-to-face non-verbal and verbal cues. Having the knowledge that I have now if I would have taking communication classes earlier I may have had a better experience understanding the signs of pain that patients gave me without actually telling me.…
McCabe C. (2004) Nurse–patient communication: an exploration of patients’ experiences. Journal of Clinical Nursing, 13: 41–49.…
Communication provides a means for people to connect to each other and provides a bridge so that we can share information, signals, or messages between us (Giger, 2013). In the healthcare setting it is imperative that the communication between patient and provider be exchanged quickly, accurately and effectivity. One of the most demanding situations for members of a linguistic team is assisting the conversation between the healthcare professional and the patient (Issacs, Laurier, Turner, & Segalowitz, 2011).…
According to Douglass, “Leadership and management are achieved through effective communication.” (1992, p. 151). Communication is key in the field of nursing, without proper delivery, reception, and interpretation of the message, patient’s safety is at risk. According to Gardezi et al. (2009) “inadequate communication is a primary cause of medical errors” (p. 1391). Though nursing schools encourage and support the importance of good communication, there isn’t a formal class or training specifically addressing this topic. As a result, each nurse must seek out this knowledge and independently master these proficiencies. Good communication skills are not only essential while offering the best quality of care to the patient, but are crucial in…
In my context with the patient, it is important for me to improve the nurse-patient relationship. In this relationship, there is a sense of trust and a mutual understanding exists between a nurse and a patient that build in a special link of the relationship (Harkreader and Hogan, 2004). (Peplau 1952, cited in Harkreader and Hogan 2004) note that a good contact in a relationship builds trust as well as would raise the patient’s self-esteem which could lead to new personal growth for the patient. Besides, (Ruesch 2007) mention the purpose of the therapeutic communication is to improve the patient’s ability to function. So in order to establish a nurse-patient interaction, a nurse must show up caring, sincerity, empathy and trustworthiness (Kathol, 2003). Those attitudes could be expressed by promoting the effective communication and relationships by the implementation of interpersonal skills. Johnson (2008) define the interpersonal skills is the total ability to communicate effectively with other people.…
After completing the Nursing Expertise Self-Report, I felt as a nursing profession I was analytical toward each questions. I noticed that most of my answers were drawn from my clinical experience working as an emergency nurse. I find that I looked at the situation as whole, combining all aspect of nursing from objectives and subjective data while still adhering to all policy and procedure. I also noticed for any aspect of clinical situation that my patients may represent, I strong disagree that emotional attachment would get in the way of good nursing care. In fact, I believed that emotional attachment are a characteristic a caring and compassionate nurse. This kind of characteristic may allow the nurse to be more accurate with her findings because she knows closely of what is consider normal to her patient. She may be the first to notice a change in her patient’s condition. I thought this exercise was very informative and knowledgeable because it allowed to see how I am grown as a nursing professional. It is a great feeling to see that my nursing practice and decision making comes naturally by understanding that all pieces of information related to the patient is equally important one another. I also find that communication is essential to all aspect nursing care because it allow the patient to feel connected to the staff as well as understand his/her plan of care. As nursing professional we are always using critical thinking to anticipate the next possible event that could occur. Although we may not realize it, we tend to forget to communicate with the patient and family as often as we should. This exercise help me realize that I need to communicate with my patient more often to help them understand their care plan and the care providing to them. I also noticed in this self-report scale and reflection that I always follow the standard patient care procedures no matter what situation may…
For instance, the district hospital that I work for receives a large number of diverse patients speaking foreign languages, so the hospital has provided two language line phones along with a 200 languages list card in each unit for 24 hours a day and 7 days a week access to help interpret for patients who do not speak English. These approaches significantly improved nurse-patient communication and outcomes. Another example is that nurses are required to check patient's food tray during meal times to assure culture-specific needs are met for those who can not have pork meat included in their diet due to religious…
Chambers et al (2005) suggest that interpersonal and therapeutic relationships are at the centre of nursing work. The relationship that exists between nurse and patient can often provide the energy and be the catalyst, the motivation and the source of strength to continue with treatment or face difficult and sometimes threatening situations.…