For instance, to constantly set the standard of excellence, my organization ensures that the patient or relatives answer survey questionnaires about the care they received during the length of stay and send another one to their address once discharged. The organization provides telephone numbers, address information for complaints and there is a box for letter disposal for service improvement suggestions or to honor staff. What's more complaint about a staff member, he or she will be brought in to provide a statement of occurrence and depending on the nature of the complaint he/she might even receive a verbal /written warning.
3) Nursing is in the organizational table at the Director of Nursing (DON) position followed by the Assistant director of nursing (ADON), followed by the clinical unit managers, unit Supervisors, then the charge nurse, RNs, LPNs, CNAs. The nursing department is at the level that is equal to other departments such as rehab (physical, occupational and speech therapist/aide), dietary and environmental (housekeeping, maintenance, laundry). The DON supervises and impacts the greater part of the nursing care given in the facility. Providing top notch care to