Carmetrice A. Brock
South University
Dr. Sharon Broscious
5/17/2016
Role of Nursing in Healthcare Delivery
Several of my nursing acquaintances have transitioned from staff nurses into managerial positions. It was a task deciding which acquaintance to interview. I decided to request an interview with Krystal. Krystal has been a RN, BSN for seven years. She has worked at a dialysis center since graduating nursing school and has been the manager of the center for the past year. I thought it would be interesting to obtain the perspective from someone that is new to the role of nurse manager. The purpose of this assignment is to interview a nurse manager to discuss the role of nursing in healthcare …show more content…
“First and foremost, the role of caregiver should be the foundation for all nurses regardless of their position. The caregiving aspect our profession is what separates us from other healthcare disciplines” (Krystal, personal communication, 5/15/2016). Advocacy is a component that Krystal believes should be the driving force for all specialties and disciplines of the nursing profession. Every nurse has the chance for advocating for the nursing profession routinely whether they are staff nurses, educators, administrators, or advance practice nurses (Tomajan,2012). Krystal views teaching as a vital part of the nursing process and the nursing profession. Nurses are teachers to patients, colleagues, the community, and other healthcare professionals. Sometimes, nurses do not realize they are teaching because it is an acquired professional behavior (Krystal, personal communication, …show more content…
My major roles are staff leader, liaison, advocate, and educator" (Krystal, personal communication, 5/15/2016). Krystal leads her nursing staff by example. She encourages staff members to emulate her behaviors of remaining current with continuing education, communicating effectively, advocating for patients, and being a team player. “The challenge for nurse managers is to execute a delicate balance of operational tasks (transactional exchange) in concert with transformational leadership behaviors” (Witges & Scanlan, 2014, p.68). Even though Krystal is in management, she routinely provides breaks to the nursing staff, to stay current with her clinical skills and to foster team work. Krystal serves as a liaison between staff, physicians, hospitals, and medical offices. Advocating for what is best for the patients and staff of her clinic is a priority for Krystal. "I have no problem addressing upper management or physicians on behalf of my nurses and patients, if needed" (Krystal, personal communication, 5/15/2016). The dialysis center currently does not have a nurse educator. Krystal is assuming the educator role until she is able to fill the position. Once an educator is hired, Krystal will continue to educate her staff from an administrator’s perspective versus clinical perspective. She thinks it is important that staff nurses are aware of the business component of