nvq 3 health and social care
Ai Identify four different reasons why people communicate.
Feelings
Instruction
Conversation
Information
Aii Explain how effective communication can affect relationships in an adult social care setting between:
a) Colleagues and other professionals
To understand the needs of clients using their services. To gain knowledge of a persons situation. To help the person be more comfortable. b) Individuals using the service and their carers
To understand the individuals emotions, while being cared for. Therefore enabling the carer to provide person centred care to the individual. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
1st i would ask the individual themselves, allowing me to establish their usual language and if they are visually or hearing impaired. 2nd i would check their care plan, for the individuals communication needs. 3rd if all else fails, asking the individuals family/friends/doctor or other professional would be an effective way to find out.
Aiv Describe three factors to consider when promoting effective communication.
Personal space- it is important to allow the person you are communicating with to feel comfortable in their surroundings.
Body language- to be sat talking to someone with your arms folded, may indicate that you are defensive or angry, to have a relaxed posture will indicate that you are comfortable.
Tone and pitch of your voice- needs to suit the situation or topic. A loud and direct tone would not suit a situation where an individual had encountered an embarrassing problem, such as wetting themselves. A more quiet and understanding tone would be more appropriate.
Av Describe three
Feelings
Instruction
Conversation
Information
Aii Explain how effective communication can affect relationships in an adult social care setting between:
a) Colleagues and other professionals
To understand the needs of clients using their services. To gain knowledge of a persons situation. To help the person be more comfortable. b) Individuals using the service and their carers
To understand the individuals emotions, while being cared for. Therefore enabling the carer to provide person centred care to the individual. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
1st i would ask the individual themselves, allowing me to establish their usual language and if they are visually or hearing impaired. 2nd i would check their care plan, for the individuals communication needs. 3rd if all else fails, asking the individuals family/friends/doctor or other professional would be an effective way to find out.
Aiv Describe three factors to consider when promoting effective communication.
Personal space- it is important to allow the person you are communicating with to feel comfortable in their surroundings.
Body language- to be sat talking to someone with your arms folded, may indicate that you are defensive or angry, to have a relaxed posture will indicate that you are comfortable.
Tone and pitch of your voice- needs to suit the situation or topic. A loud and direct tone would not suit a situation where an individual had encountered an embarrassing problem, such as wetting themselves. A more quiet and understanding tone would be more appropriate.
Av Describe three