Nvq Level 2 Unit 2 Business and Administration

Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name:

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature |How / when used |
|1. |Allowing customers/clients to leave messages when lines are busy or |
| |office is closed. |
|Answer phone | |
| | |
|2. |When a call is answered the staff can read through scripts and get |
| |prompts on what information is needed. |
|computer telephony integration | |
|