Nvq Level 3
Unit 31 – Understand why effective communication is important in the work setting
1 – Understand why effective communication is important in the work setting. 1.1 – Identify the different reasons people communicate
People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings, i.e. when attending a doctors surgery it is likely you will be greeted with a phrase similar to: ‘Good morning/afternoon sir/madam. How can I help you?’ Informal communication is more likely to be the way you would communicate with friends and family. It is important for health care professionals to take care when communicating with service users and to remain professional, for example, health care professionals working with the elderly will communicate differently to those working with young children/adults.
Some communication can also be written such as medical records or care plans, all of which are confidential and are there to be called upon for legal reasons, or if at any point service users wish to look at their personal records. It is important to remember that in all health and social care environments, all records are confidential unless a disclosure of abuse occurs which it will have to be reported to the appropriate person, i.e. line managers in order for a thorough investigation to take place. Communication between colleagues is important in order to ensure a high level of care is given and the needs of the individuals within your care are met. It is therefore essential that information is passed on and written
1 – Understand why effective communication is important in the work setting. 1.1 – Identify the different reasons people communicate
People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings, i.e. when attending a doctors surgery it is likely you will be greeted with a phrase similar to: ‘Good morning/afternoon sir/madam. How can I help you?’ Informal communication is more likely to be the way you would communicate with friends and family. It is important for health care professionals to take care when communicating with service users and to remain professional, for example, health care professionals working with the elderly will communicate differently to those working with young children/adults.
Some communication can also be written such as medical records or care plans, all of which are confidential and are there to be called upon for legal reasons, or if at any point service users wish to look at their personal records. It is important to remember that in all health and social care environments, all records are confidential unless a disclosure of abuse occurs which it will have to be reported to the appropriate person, i.e. line managers in order for a thorough investigation to take place. Communication between colleagues is important in order to ensure a high level of care is given and the needs of the individuals within your care are met. It is therefore essential that information is passed on and written