nvq level 5 leadership and management in health and social care unit 1
Unit 1 Use and develop systems that promote communication (F/602/2335
1.Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organisation together.
1.2 Explain how to support effective communication within own job role
Answers Within my job role as a Registered Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role. Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care as they help to: * Develop positive relationships with service users and their family and friends, so they can understand and meet their needs. * Develop positive relationships with work colleagues and other professionals. * Share information with people using the services, by providing and receiving information. * Report on the work I do with people.
1.Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organisation together.
1.2 Explain how to support effective communication within own job role
Answers Within my job role as a Registered Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role. Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care as they help to: * Develop positive relationships with service users and their family and friends, so they can understand and meet their needs. * Develop positive relationships with work colleagues and other professionals. * Share information with people using the services, by providing and receiving information. * Report on the work I do with people.