Nvq Team Leader
SHORT ANSWER QUESTIONS – M2.01 DEVELOPING YOURELF AS A TEAM LEADER
Candidate name
Candidate registration number
Understand the roles, functions and responsibilities of the team leader; and the limits of his/her authority and accountability
Briefly describe four responsibilities of a team leader (4 marks)
been in charge of a shift and leading the team
[pic]
starting the day in the office. Setting up tills and starting day on back office
[pic]
placing orders both wet and dry.
[pic]
doing cash checks and doing the banking
[pic]
Give two examples of problems that are usually outside the limits of a team leader’s authority to deal with (2 marks)
carrying out a disciplinary
[pic]
someone stealing from the company
[pic]
Know how to seek, accept and respond positively to feedback on personal performance to improve workplace performance
Obtain feedback from others on your own performance as a team leader/potential team leader and use this feedback to identify one strength and one area for improvement (2 marks)
STRENGTH. I know the sec for the kitchen. I know what goes with each meal.
[pic]
IMPROVEMENT. I need to thing before I speak. As I can make things worse[pic] by saying the wrong thing.
[pic]
Describe one thing that can be done to establish and maintain trust within a team (1 mark)
[pic] keeping privet things privet
[pic]
Prepare a simple action plan to address areas needing improvement in own performance as a team leader/potential team leader (3 marks)
I need to listen to what has been said and think before I speak.
[pic]
I need to not speak out of turn. And think about what actions may occur with
[pic]
what I do say.
[pic]
[pic]
[pic]
[pic]
Total marks available for unit M2.01 (12) Marks required to pass 6 +
-----------------------
|Assessor’s decision
Candidate name
Candidate registration number
Understand the roles, functions and responsibilities of the team leader; and the limits of his/her authority and accountability
Briefly describe four responsibilities of a team leader (4 marks)
been in charge of a shift and leading the team
[pic]
starting the day in the office. Setting up tills and starting day on back office
[pic]
placing orders both wet and dry.
[pic]
doing cash checks and doing the banking
[pic]
Give two examples of problems that are usually outside the limits of a team leader’s authority to deal with (2 marks)
carrying out a disciplinary
[pic]
someone stealing from the company
[pic]
Know how to seek, accept and respond positively to feedback on personal performance to improve workplace performance
Obtain feedback from others on your own performance as a team leader/potential team leader and use this feedback to identify one strength and one area for improvement (2 marks)
STRENGTH. I know the sec for the kitchen. I know what goes with each meal.
[pic]
IMPROVEMENT. I need to thing before I speak. As I can make things worse[pic] by saying the wrong thing.
[pic]
Describe one thing that can be done to establish and maintain trust within a team (1 mark)
[pic] keeping privet things privet
[pic]
Prepare a simple action plan to address areas needing improvement in own performance as a team leader/potential team leader (3 marks)
I need to listen to what has been said and think before I speak.
[pic]
I need to not speak out of turn. And think about what actions may occur with
[pic]
what I do say.
[pic]
[pic]
[pic]
[pic]
Total marks available for unit M2.01 (12) Marks required to pass 6 +
-----------------------
|Assessor’s decision