NVQ2
1. Understand why communication is important in the work setting. Reasons why people communicate
1.1 Communication is important for several reasons, to express their needs, feelings, emotions, pain. To express opinions, to build relationships, to share ideas and information, socialise, to ask questions, reassuring, to share experiences.
1.2 The impact of communication on own work
Effective communication is very important in workplace how you communicate with other colleagues, people who us services, aids and understanding of individual needs. Avoid of misunderstanding at workplace is very important .Working with children and young people is important to develop their need and the support the development of effective relationships, support the development of own knowledge and skills.
1.3 The importance of observing others reactions
It’s important to observe an individual’s reaction when communicating with service users. Using to appropriate tone, pitch when speaking to people such as observing the body language, facial expressions, eye contact, gestures and touch. To understand emotional state, knowing if information has been understood, when and how to adjust communication methods, recognising barriers to communicate.
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Communication and language needs of individual
We have to realise that each of us is classed as an individual. The methods of communication we use are different for example at home and at work. Each of us, communicate in different ways. For each service users is important how you communicate with them, what they like, how they like to be called little things like that can change the way you communicate to them. 2.3 Knowing when and how to seek advice
People who do not have enough confidence or understanding of potential weakness when communicating with others and they are aware of their barriers of communication with
1.1 Communication is important for several reasons, to express their needs, feelings, emotions, pain. To express opinions, to build relationships, to share ideas and information, socialise, to ask questions, reassuring, to share experiences.
1.2 The impact of communication on own work
Effective communication is very important in workplace how you communicate with other colleagues, people who us services, aids and understanding of individual needs. Avoid of misunderstanding at workplace is very important .Working with children and young people is important to develop their need and the support the development of effective relationships, support the development of own knowledge and skills.
1.3 The importance of observing others reactions
It’s important to observe an individual’s reaction when communicating with service users. Using to appropriate tone, pitch when speaking to people such as observing the body language, facial expressions, eye contact, gestures and touch. To understand emotional state, knowing if information has been understood, when and how to adjust communication methods, recognising barriers to communicate.
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Communication and language needs of individual
We have to realise that each of us is classed as an individual. The methods of communication we use are different for example at home and at work. Each of us, communicate in different ways. For each service users is important how you communicate with them, what they like, how they like to be called little things like that can change the way you communicate to them. 2.3 Knowing when and how to seek advice
People who do not have enough confidence or understanding of potential weakness when communicating with others and they are aware of their barriers of communication with