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An investigation into the importance of the receptionist in an organization.
2010-2011

Office Administration
SCHOOL BASED ASSESSMENT

2010

TITLE
AN INVESTIGATION INTO THE IMPORTANCE OF THE RECEPTIONIST IN AN ORGANIZATION.

Name of Candidate: Whitney Wright
School: Montego Bay High School
Center Number: 100078
Candidate number:
Territory: Jamaica
Teacher: Mrs.Newsome

Table of Contents

Content Page Introduction………………………………………………………………3
Part 1- Preparation
Title………………………………………………………………………..5
Aims……………………………………………………………………….5
Functions of the Department…………………………………………....5
Correspondence…………………………………………………………..6
Part 2- Data Collection
Methodology…………………………………………………………..…7
Questions…………………………………………………………………8
Schedule of Activities …………………………………………………....9
Regulations and Company Policies…………………………………….10
Part 3- Presentation
Report…………………………………………………………………11-14
Business Forms…………………………………………………………15
Office Equipment………………………………………………………16
References……………………………………………………….……..17
Appendix………………………………………………………….….18-23
Introduction

The purpose of this research is to get a better understanding of the importance of the receptionist to the firm. A receptionist is the first person a visitor comes in contact with when they enter the firm. The receptionist and the reception area give a visitor his or her first impression of a firm and sets the tone for his or her visit.

Title
An investigation into the importance of the receptionist and how it affects the organization.

Aims * To identify the duties, responsibilities and attributes of a receptionist. * To identify the importance of the receptionist to JMMB.

Functions of the receptionist * To receive and relay messages * To meet and greet visitors or act as hostess to visitors. * Making, confirming and