Objective Questions

1) ___________ means doing the right things to create the most benefit for the company. A) Efficiency B) Effectiveness C) Value D) Productivity E) None of the above 2) In general, transformation process is not categorized as: A) physical B) location C) exchange D) social E) storage 3) Efficiently scheduling material and labor is an example of ______ decisions. A) strategic B) tactical C) operational D) short-term E) none of the above 4) Management decisions within the operations function framework can be divided into which of the following broad areas: strategic transformation operational planning and control tactical A) II only B) I, III and IV C) I, II, and III D) I, II, and IV E) I and III only 5) Which of the following is not a classification of value-added services? A) problem solving B) sales support C) field support D) information E) quality

6) The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as: A) Total quality management B) Synchronous manufacturing C) Electronic enterprise D) Manufacturing strategy paradigm E) Business process reengineering 7) Federal Express provides overnight delivery of documents and small parcels. The primary transformation function provided by Federal Express can best be described as: A) physical B) location C) storage D) physiological E) informational 8) Current issues in operations management include: A) coordinating mutually supportive, but separate organizations B) management of global supplier, production and distribution networks C) managing customer touch points D) only A and B E) only B and C F) A, B, and C 9) The primary transformation function provided by Mercy Hospital can best be described as: A) physical B) location C) storage D) physiological