Ocbc Bank
Annual Report 2011
Contents
Our Purpose & Our Values Letter to Shareholders Financial Highlights Board of Directors Principal Officers New Horizons III 2011 Report Card Operations Review Corporate Social Responsibility Corporate Governance Additional Information Required under the SGX-ST Listing Manual Capital Management Risk Management Basel II Pillar 3 Risk Disclosure Financial Report Management Discussion and Analysis Financial Statements Group’s Major Properties Ordinary/Preference Shareholding Statistics Investor Reference Further Information on Directors International Network Financial Calendar Notice of Annual General Meeting Proxy Form Corporate Profile and Information
Inside Front Cover 04 08 10 14 18 19 21 28 33 44 45 47 57 61
175 180 182 187 189 190 195 Inside Back Cover
OUR PURPOSE
We help individuals and businesses across communities achieve their aspirations by providing innovative financial services that meet their needs.
OUR VALUES
Customers We listen to our customers and understand their needs. We build enduring relationships with them by delivering superior products and quality service. People We treat each other fairly and with respect. We support our colleagues and invest in their development to help them realise their full potential. We recognise and reward outstanding performance. Teamwork We, as team members, actively support each other across the organisation as we work towards our common purpose. As individuals, we expect total responsibility from ourselves. Integrity Fair dealing is the basis of our business. We assume everything we do is in full public view. Prudent Risk Taking We are prudent risk takers because our customers rely on us for safety and soundness. Effectiveness We actively invest in infrastructure, process improvement and skills to lower our delivery costs. We do the right things right the first time, on time, every time.
Leveraging Group Synergies
Focused, relentless execution of our strategy over
Contents
Our Purpose & Our Values Letter to Shareholders Financial Highlights Board of Directors Principal Officers New Horizons III 2011 Report Card Operations Review Corporate Social Responsibility Corporate Governance Additional Information Required under the SGX-ST Listing Manual Capital Management Risk Management Basel II Pillar 3 Risk Disclosure Financial Report Management Discussion and Analysis Financial Statements Group’s Major Properties Ordinary/Preference Shareholding Statistics Investor Reference Further Information on Directors International Network Financial Calendar Notice of Annual General Meeting Proxy Form Corporate Profile and Information
Inside Front Cover 04 08 10 14 18 19 21 28 33 44 45 47 57 61
175 180 182 187 189 190 195 Inside Back Cover
OUR PURPOSE
We help individuals and businesses across communities achieve their aspirations by providing innovative financial services that meet their needs.
OUR VALUES
Customers We listen to our customers and understand their needs. We build enduring relationships with them by delivering superior products and quality service. People We treat each other fairly and with respect. We support our colleagues and invest in their development to help them realise their full potential. We recognise and reward outstanding performance. Teamwork We, as team members, actively support each other across the organisation as we work towards our common purpose. As individuals, we expect total responsibility from ourselves. Integrity Fair dealing is the basis of our business. We assume everything we do is in full public view. Prudent Risk Taking We are prudent risk takers because our customers rely on us for safety and soundness. Effectiveness We actively invest in infrastructure, process improvement and skills to lower our delivery costs. We do the right things right the first time, on time, every time.
Leveraging Group Synergies
Focused, relentless execution of our strategy over