OFFICE ADMINISTRATION
OFFICE ADMINISTRATION
Assessment 1
Outcome 3
Katarzyna Majewska
Methods of communication with customers
Their might be many methods used by companies to communicate with the customer, like for example:
Email
Electronic mail, sometimes called email, is a computer based method of sending messages from one computer user to another. These messages usually consist of individual pieces of text which you can send to another computer user even if the other user is not logged in. The message can then be read at a later time. This procedure is analogous to sending and receiving a letter. Originally, email messages were restricted to simple text, but now many systems can handle more complicated formats, such as graphics and word processed documents. Email can be exchanged with most national and international networks.
Disadvantages:
Missing context of the message
Misunderstanding massages
Some people don’t have computers, or don’t use them on the regular bases
Lack of network
Advantages:
Flexible response time
Can be sand anywhere in the world
We can use mobile phones to send or check our emails
Be mail you can send documents, images, letters, offers, etc.
Don’t need to be personal
Telephone
Telephone communication is one of the most widespread and expeditious forms of communication; it provides for the exchange of information in all areas of human endeavour, including industry, agriculture, government, science, culture, public health, and personal services. It is a transmission of speech over a distance either by electronic signals or by radio signals. It permits conversations to be carried on between people separated by almost any distance.
Disadvantages:
Staff can take complain as personal criticism
Company have to spend a lot of money on training staff to can deal with complains
Customers might have problem with understanding staff
Customer can feel offence by some of the questions
Advantages:
Allows immediate interaction
Allows contacting on very big
Assessment 1
Outcome 3
Katarzyna Majewska
Methods of communication with customers
Their might be many methods used by companies to communicate with the customer, like for example:
Electronic mail, sometimes called email, is a computer based method of sending messages from one computer user to another. These messages usually consist of individual pieces of text which you can send to another computer user even if the other user is not logged in. The message can then be read at a later time. This procedure is analogous to sending and receiving a letter. Originally, email messages were restricted to simple text, but now many systems can handle more complicated formats, such as graphics and word processed documents. Email can be exchanged with most national and international networks.
Disadvantages:
Missing context of the message
Misunderstanding massages
Some people don’t have computers, or don’t use them on the regular bases
Lack of network
Advantages:
Flexible response time
Can be sand anywhere in the world
We can use mobile phones to send or check our emails
Be mail you can send documents, images, letters, offers, etc.
Don’t need to be personal
Telephone
Telephone communication is one of the most widespread and expeditious forms of communication; it provides for the exchange of information in all areas of human endeavour, including industry, agriculture, government, science, culture, public health, and personal services. It is a transmission of speech over a distance either by electronic signals or by radio signals. It permits conversations to be carried on between people separated by almost any distance.
Disadvantages:
Staff can take complain as personal criticism
Company have to spend a lot of money on training staff to can deal with complains
Customers might have problem with understanding staff
Customer can feel offence by some of the questions
Advantages:
Allows immediate interaction
Allows contacting on very big