Nalsian, Clasiao, Pangasinan
ISO 9001:2000 CERTIFIED, Member; Philippine Association of College and Universities
A Practicum Report
Presented to
The Faculty of Hotel and Restaurant Management
Philippine College of Science and Technology
In Partial Fulfillment of the Requirements for On-The-Job Training II
Bachelor of Science in Hotel and Restaurant Management
By:
AVEGAIL A. PINLAC
2nd Sem. SY: 2009-2010
A C K N O W L E D G E M E N T
I cannot finished my On-The-Job Training (OJT) without the support and assistance of many. I want to express my heartfelt gratitude to the following: To the Ridgewood Residence Hotel/Apartelle Management, especially to my trainers: Mr. Deslie Torres, Mr. Arvin Calica, Ms. Patricia Rayos and to the General Manager Ms. Rita R. Kalalang, for their patience, in training me what are my responsibilities as front desk clerk and admin assistant, since I was assigned at that department. To our training coordinator Mr. Emmanuel S. Mayrina, our OIC of HRM Department Mrs. Gina Gironella for allowing me to take my On-The-Job Training at the said establishment. To my fellow trainees: Faye, Leah, Liezel, Erick, Reynan, Ronald and Peewee for the company we’ve shared, for making my training more enjoyable and fun. To my family, especially my mom for the moral and financial support she gave me. And lastly, to our Creator for giving me strength and courage to overcome the challenges that I’ve encountered in taking my On-The-Job Training.
D E D I C A T I O N
God is really great. I am very grateful for giving me a very good mother as my mom, since my dad had passed away. For those encouraging words she had given me in order to finished and succeed on this On-The-Job Training I’ve undergone. I thank her for such kindness, thoughtfulness and generosity. I thank her for her unconditional love. Finally,