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university of the east, college of business administration

A STUDY ON THE NEED TO PROVIDE AN EXCLUSIVE LIBRARY FOR THE COLLEGE OF BUSINESS ADMINISTRATION

A Research Proposal Submitted to the Faculty of College of Business Administration of the University of the East

In partial Fulfillment of the Degree Bachelor of Science
In Business Administration
Major in Financial Management

Submitted by
Aguilar, Camille
Ingoy, Marvin
Matignas, Diana
Ordinaria, Jeff
Trinidad, Nestle
Villaruel, Miguel
Statement of the Problem
This research generally aimed to analyze the financial and economic status of the selected call center agents from different companies
Specifically, it concerns the following problems:
a. Is the intellectual competitiveness of a call center agent suitable with their financial and economic condition?
b. How does academic degree affect a call center employee's salary and wages?
c. What will be the costs of having a call center job with a stable payoffs but static schedules?
d. Does a call center agent's salary satisfy the demands of their job?
Does the risk connected with being a call center employee match the salary and other benefits given by their employers?

Objectives of the study This research primarily focuses on the following objectives 1. To determine the capacity of the employer in their financial stability. 2. To identify their economic status in the society 3. To differentiate financial and economic status in determining employer’s capability.

Significance of the Study
This study is significant to the following:
To the Call Center Agents, who will be the subject of the study and the one who will provide information regarding the topic
To the Students, or future researchers who will soon conduct the same research and can use this study as a reference,

Scope and Delimitation
The researches limited the study 30 call center agents in different departments of randomly

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