Omni Hotels & Resorts
Omni Hotels & Resorts
History, Mission, and Vision
What began in1958 New Hampshire as a 35 bedroom inn has now flourished into a worldwide luxury brand hotel- Omni Hotels & Resorts. With resort destinations, convention locations, city centers, and well-known landmark locations, Omni Hotels has a grasp on markets across the nation and internationally.
Omni Hotels & Resorts prides itself in exceeding guests ' expectations as well as providing an inspirational and nurturing environment for its associates. Their mission statement encompasses this; "Omni Hotels & Resorts will exceeded the expectations of our guests, inspire and award our associates and provide superior financial results to those who entrust us with the management of their assets."
Omni Hotels & Resorts believes in the power of the trilogy: satisfying the guest, the associate, and the ownership. Their vision statement further expresses this; "Omni Hotels & Resorts is a global four diamond hotel brand offering consistent products and services in key business and leisure destinations. Omni will be known for its innovation, exceptional service and exemplary financial performance. Omni is committed to being the employer of choice in the hospitality industry." The trilogy only functions when all of the elements are working in unison. For example, guests cannot be satisfied without any satisfied and happy associates to serve them. Associates cannot be satisfied and happy if they have no benefits or financial means that come from substantial financial performance and guests’ satisfaction.
Among other core beliefs the Omni sets standard are the remaining five pillars of their culture (the trilogy is one). These remaining five pillars are: the power of one, mirror image, Omni service tradition, Omni service champion, and moments of service. These pillars each have a role in empowering employees, establishing positive manager-employee relationships, and
History, Mission, and Vision
What began in1958 New Hampshire as a 35 bedroom inn has now flourished into a worldwide luxury brand hotel- Omni Hotels & Resorts. With resort destinations, convention locations, city centers, and well-known landmark locations, Omni Hotels has a grasp on markets across the nation and internationally.
Omni Hotels & Resorts prides itself in exceeding guests ' expectations as well as providing an inspirational and nurturing environment for its associates. Their mission statement encompasses this; "Omni Hotels & Resorts will exceeded the expectations of our guests, inspire and award our associates and provide superior financial results to those who entrust us with the management of their assets."
Omni Hotels & Resorts believes in the power of the trilogy: satisfying the guest, the associate, and the ownership. Their vision statement further expresses this; "Omni Hotels & Resorts is a global four diamond hotel brand offering consistent products and services in key business and leisure destinations. Omni will be known for its innovation, exceptional service and exemplary financial performance. Omni is committed to being the employer of choice in the hospitality industry." The trilogy only functions when all of the elements are working in unison. For example, guests cannot be satisfied without any satisfied and happy associates to serve them. Associates cannot be satisfied and happy if they have no benefits or financial means that come from substantial financial performance and guests’ satisfaction.
Among other core beliefs the Omni sets standard are the remaining five pillars of their culture (the trilogy is one). These remaining five pillars are: the power of one, mirror image, Omni service tradition, Omni service champion, and moments of service. These pillars each have a role in empowering employees, establishing positive manager-employee relationships, and
Cited: Omni Hotels & Resorts. Annual Enrollment Guide. Page9-21. Text. 2011