FACULTY OF APPLIED SCIENCES
DEPARTMENT OF COMPUTER SCIENCE
BACC IV
ACADEMIC YEAR: 2012-2013
CHAPTER 1. TOPIC: DESIGN AND IMPLEMENTATION OF AN ONLINE COMPUTER LABS MONITORING SYSTEM CASE STUDY: NATIONAL UNIVERSITY OF RWANDA ICT CENTER/Helpdesk Unit
Guider: Mr. Ratnakar Kitnana
Done by: NTEGEREJIMANA Fidèle RegNo: 10101528
Done at HUYE, February 26th 2013
CHAPTER 1 GENERAL INTRODUCTION 1. 0. Introduction
The computer is the principal tool used in today’s technology. It is being widely used all over the world and has a major impact in our daily life. People use computers in many ways such as keep track of products; it helps teachers keep track of lessons and grades. They help students do research and learn. Computers let you be connected to networks. They let you hook up to a worldwide network called the Internet.
A computer laboratory also name computer lab is a cluster of computers that usually are networked and available for use by the public. Labs frequently are found in public buildings such as libraries, schools such as colleges and universities and community centers. Almost all computer labs offer users’ access to the Internet and provide software that students can use to do research and complete their homework or