online help desk

LekhaMadhuri Jampala
700603200

SYSTEM REQUIREMENT SPECIFICATIONS FOR STUDENT ONLINE HELP DESK

EXISTING SYSTEM
The existing system is a semi automated system. Here the student knows the college details by manually from other persons or some broachers. It becomes tedious for a fresher who enters the college campus with knowing anything. The manual system gives us very less security for saving data; some data may be lost due to mismanagement. It’s a limited system and fewer users friendly. Searching of particular information is very critical it takes lot of time. It is very difficult to get all university college information at a time. The users only know his information only not others. It is very critical to share public information to all users. The manual system having the lot of time consuming process. Sending request for Hostel, canteen, library is not possible in manual system.

PROPOSED SYSTEM
The College information files can be stored in centralized database which can be maintained by the system. This can give the good security for user information because data is not in client machine. Authentication is provided for this application only registered users can access. User can share is data to others, and also he can get data from others. There is no risk of data management at any level while the project development is under process. Report generation features is provided using crystal reports to generate different kind of reports. A student directly send request for hostel, canteen, and library.
The development of this new system contains the following activities, which try to automate the entire process keeping in the view of database integration approach. User Friendliness is provided in the application with various controls provided by system Rich User Interface. The system makes the overall project management much easier and flexible. It can be accessed over the Intranet. Various classes have been used for file uploading and down loading.
NUMBER OF MODULES
The system after careful analysis has been identified to be presented with the following modules:
The Modules involved are
1. Administration
2. Students
3. Student Requests
4. Registration
5. Search
6. Reports
7. Authentication

Administration: Administration having the functionalities like
1. Universities Information
Admin getting the different kind of Information regarding universities. Every university having some history, location, specialization. Based on the university situation admin will collect the university details and save the data in the database.
2. Course Information
Different kind of universities offered different courses. Based on the university status admin can collect the course information regarding course name, duration, subjects, fees etc., the data can be stored on the database.
3. College Information
A college must have an affiliation or recognition from any university. Based on the affiliation administrator add college information in to the system and save it into the database. Here admin can get the course information of the colleges. What type of the course is associated by the college as the norms of universities?
4. Subject Information
Every Course has a collection of subjects, in that some are elective and optional. Each and every subject must approved by the university for that particular course. Based on the university norms admin can add the information of subjects for different Courses.
5. Faculty Information
College having different faculty for different subject. In that some faculties are in charges, some are Head of the departments. Based on their position admin collect the information for faculties from colleges.
6. Hostel and Canteen Information
A college having no of hostels and canteen. Boys and girls having individual hostels. Based on the hostel position admin collect the information of canteen, hostel, and canteen menu item details from the colleges and save it into the database.
7. Library Information
This is a tedious job for every college why because library having lot of books for different kind of subjects. Admin collect the library books information based on the subjects and authors, and also total no of books, available books.
8. Calendar and News Bulletin Information
A college having the working schedules. For that schedules college maintain a calendar. The calendar shows No of working days, holidays list, work schedulers, exam schedules etc..,
9. Department and Placements Information
College contains different departments. Every department has its own in charge or head of the department. Admin collect all these information.
Placement is nothing but, campus recruitment. Different companies comes to college campus for fulfill their requirements. Admin collect the placement details, selected student list and future requirement of the companies and save it into the database.
Students:
The On Line Help Desk provides the First interaction between the students and college campus. Whenever a student visit this system, it shows the complete information regarding land marks, Hostel details, canteen details, Library facilities, department details, calendar schedulers, News bulletin information and placement details. A student can able to send various kinds of requests to the administrator like
Library Requests
Canteen Requests
Hostel Requests
Registration:
For getting the complete information and sending queries a student must have a registered person. For the registration student must provide his complete details regarding Name, address, previous qualification, university obtained, selected college, and selected course. When ever a student is registered he can able to get interact with site administration. After registration student get his own user id and password, by using this user id and password he can able to log into this system.
Student Requests: Here student can able to send request to the admin. The request may be for Hostel Bed or Library books etc.., this request directly received by the site admin. Administration is only the final authority for take any decision.
Search:
In the student module search can play major role. Based on this search only student can get his required information. All student requirements fulfill here only. These modules interact with the database and gather the necessary information for students.
Report:
Here the system can generate various kind of report for different scenarios
Student Registration Report
Courses approved by the universities
Colleges under Universities
Students Request Report
Authentication:
Authentication is nothing but providing security to the system. Here every must enter into the system throw login page. The login page will restrict the UN authorized users. A user must provide his credential like user Id and password for log into the system. For that the system maintains data for all users. Whenever a user enters his user id and password, it checks in the database for user existence. If the user is exists he can be treated as a valid user. Otherwise the request will thrown back. INPUTS AND OUTPUTS
The major inputs and outputs and major functions of the system are follows:
Inputs:
Admin enter his user id and password for login.
Student enters his user id and password for login.
Student gives his requirements for searching.
Admin can track the user log in.
New user gives his completed personnel, address and phone details for registration.
Admin collect different kind of College information and save it into the database.
Student gives his user id, hint question, answer for getting the forgotten password.
Students send requests for Hostel, Canteen and Library Books
Admin process the request information.
Outputs:
Admin can have his own home page.
Student enters their own home page.
Admin will get the login information of a particular user.
The new user’s data will be stored in the centralized database.
Student gets the search details of different criteria.
User can get his forgot password.
Various kind of reports are generated
Student gets approval status for their request from administration.

CONTEXT LEVEL DIAGRAM