OPEMANA Chapter 1 2

Class Website bit.ly/opemana Student Slides

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Email me the following before September
11 at [e-mail] (subject heading is OPEMANA K31 or K32):
Complete Name
Nickname (how you want to be called in

class)
ID Number
Class Schedule this term
Expectations for the course
Expected Final Grade
Final Grade in MANSCIE
Bring a small photo next meeting; finalize
2
Student Slides groupings (at most 5 members) & seating

Chapter 1
Introduction to
Operations
Management

McGraw-Hill/Irwin

Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.

Decision Making and Use of Models
Physical
Schematic
Mathematical (Management Science

Techniques)

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Systems Approach

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Ethics
Ethical issues have gained increasing visibility in recent years.
 Enron
 COA

Can you think of any positive displays of

business ethics?
Why do people do things that are unethical?
Can ethics be taught? More importantly, will teaching business ethics make a difference in people’s behavior?

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Historical Evolution of OM
Industrial Revolution
Scientific Management
Human Relations Movement
Decision Models and Management Science
Influence of Japanese Manufacturers

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Guess who 

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Frank and Lilian Gilbreth

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Guess who 

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Henry Ford

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Guess who 

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Elton Mayo

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Guess who 

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Edwards Deming

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Guess who 

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Abraham Maslow

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Guess who 

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George Dantzig

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Key Issues for Operations
Managers Today
Economic conditions
Innovation
Quality problems
Risk management
Competing in a global economy

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Group Homework 1
Submission on September 16 before the start of classes.
Please print with