Operatinal Efficiency of Mumbai Dabbawala by Amol Dhok

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Synthesis Paper on
Operational efficiency – study of Mumbai dabbawala.

Submitted To-
Dr. V.G. Dhanakumar
Director
IIPM, Bangalore

Submitted By-
Amol Dhok.
Roll No. – 09PGDM007
Section-I
PGDABPM 2009-11

Course Title-Global Quality Management System.
Indian Institute of Plantation Management
Bangalore.

CONTENTS

|Sr.no. |Particulars |Page No. |
|1. |Abstract | |
|2. |Introduction |1 |
|3. |Mumbai Dabbawala |2 |
|4 |NMTBSA |3 |
| |4.1 what is NMTBSA | |
| |4.2 about NMTBSA | |
| |4.3 organizational structure | |
|5. |Dabbawala methodology |4 |
|6. |Need of study of Dabbawala |5 |
|7. |7.1 What is SIX SIGMA |6 |
| |7.2 Essential of Six Sigma methodology