1. Which of the following service priority guidelines are not accurate? a. Network-wide problems take precedence over workgroup or departmental problems. b. System-wide problems take precedence over application problems. c. Shared resources take precedence over individual resources. d. You should rate departmental issues according to how the issues affect senior management. 2. Place these troubleshooting steps in the correct order, using the procedure described in this lesson as your guide: b. Establish the symptoms d. Select the most probable cause c. Test the result a. Document the solution 3. Which of the following Windows 7 tools does not aid in the network troubleshooting process? a. User Accounts control panel b. Network Diagnostics c. Ipconfig.exe d. Tracert.exe 4. Which of the following Windows 7 tools does not aid in the hardware troubleshooting process? a. Device Manager b. Upgrade Advisor c. Nslookup.exe d. Performance Monitor 5. Which of the following operating systems cannot use BranchCache? (Choose all that are correct.) a. Windows Vista b. Windows Server 2008 c. Windows Server 2008 R2 d. Windows 7 6. When you load Windows RE from the Windows 7 installation DVD, the system provides you with a choice of recovery tools; which of the following is not included? a. System Restore b. System Image Recovery c. Windows Easy Transfer d. Command Prompt 7. Place the following steps of the Windows 7 startup process in their proper order: c. Power-on self-test (POST) phase d. Initial startup phase a. Windows Boot Manager phase b. Windows Boot Loader phase 8. Which Windows XP Startup component is no longer needed in Windows 7? a. Recovery Console b. Ntdetect.com c. Boot.ini d. NTLDR 9. BranchCache is a client/server application that supports which of the following two operational modes? a. Content Server cache mode b. Workstation cache mode c. Distributed cache mode d. Hosted cache mode
10. For stand-alone systems or small networks, Windows 7 includes backup tools that you can use to protect your data. Which of the following devices do the Windows 7 backup tools not permit for backup storage? a. An online backup service b. Another hard disk drive c. A USB flash drive d. A series of writable CDs or DVDs
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