Operation Management
TABLE OF CONTENTS
1. OPERATION MANAGEMENT 3
1.1. DEFINITION OF OPERATION MANAGEMENT 3
1.2. THE ROLE OF OPERATION MANAGER 3
1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3
2. CASE STUDIES 3
2.1. HEATHROW INTERNATIONAL AIRPORT 3
2.2. NESTLÉ UK CHOCOLATE FACTORY 3
3. MAJOR UNDERSTANDINGS OF THE STUDY 3
4. CONCLUSIONS 3
REFERENCES 3
1. Operation Management
For the success of an organization, the management crew plays a major role. An organizational structure is based on different operational parameters and in order to perform all the operations, it is mandatory to scrutinize every major aspect related to the organizational strategy. Keeping the significance of operation management under consideration, different authors have developed different concepts and hence promulgated all of them in order to indicate all the major aspects that can define what the operation management is and how it helps an organization in achieving high level of success.
This paper is basically about how proper operation management helps an organization in performing different tasks strategically. For this purpose, the analysis is done from different perspectives. The first part of the paper gives an overview of what is operation management and for this purpose; different definitions promulgated by different authors have been cited as evidence. The second part of the paper throws light upon the role of an operational manager and what strategic efforts enables him to perform his duty effectively. The third part of the paper identifies the relationship of operation management with other core functions and for this purpose, the case studies of Heathrow International Airport and Nestlé UK Chocolate Factory have been elaborated. Hence, the entire paper indicates how effective operation management affects the progress graph of the company in one way or other. However, before elaborating how the manager performs his job, it is mandatory to throw
1.1. Definition of operation
1. OPERATION MANAGEMENT 3
1.1. DEFINITION OF OPERATION MANAGEMENT 3
1.2. THE ROLE OF OPERATION MANAGER 3
1.3. RELATIONSHIP OF OPERATION MANAGEMENT WITH OTHER CORE FUNCTIONS 3
2. CASE STUDIES 3
2.1. HEATHROW INTERNATIONAL AIRPORT 3
2.2. NESTLÉ UK CHOCOLATE FACTORY 3
3. MAJOR UNDERSTANDINGS OF THE STUDY 3
4. CONCLUSIONS 3
REFERENCES 3
1. Operation Management
For the success of an organization, the management crew plays a major role. An organizational structure is based on different operational parameters and in order to perform all the operations, it is mandatory to scrutinize every major aspect related to the organizational strategy. Keeping the significance of operation management under consideration, different authors have developed different concepts and hence promulgated all of them in order to indicate all the major aspects that can define what the operation management is and how it helps an organization in achieving high level of success.
This paper is basically about how proper operation management helps an organization in performing different tasks strategically. For this purpose, the analysis is done from different perspectives. The first part of the paper gives an overview of what is operation management and for this purpose; different definitions promulgated by different authors have been cited as evidence. The second part of the paper throws light upon the role of an operational manager and what strategic efforts enables him to perform his duty effectively. The third part of the paper identifies the relationship of operation management with other core functions and for this purpose, the case studies of Heathrow International Airport and Nestlé UK Chocolate Factory have been elaborated. Hence, the entire paper indicates how effective operation management affects the progress graph of the company in one way or other. However, before elaborating how the manager performs his job, it is mandatory to throw
1.1. Definition of operation
References: • Chambers, Stuart, Johnston, Robert and Slack, Nigel (2007) - Operations management (5th ed) • Dilworth, James B • Everett, E. Adam, Jr.Ronald J.Ebert, 1994. “Production and Operations Management”, Prentice-Hall of India Private Limited, 5th Edition • Heathrow, 2011 • Heizer, Jay H. and Render, Barry (2008) - Operations management (9th ed) • Hill, Terry (1993) - The essence of operations management • Joseph, G. Monks, 2004. “Theory and Problems of Operations Management”, Tata McGraw-Hill Publishing Company Limited, 2nd Edition • Joseph, G • Nestle, 2011, “Annual Report 2011”, [Online] Available at: [Accessed: 03rd December 2012] • R • S. Anil Kumar, N. Suresh, 2008, “Production and Operations Management, New Age International (P) Limited Publishers, 2nd Edition • Slack et al, Operations Management 4th Edition - online version