Operation Management: Supermarket
Tay Xiu Xian
Table of Contents
1.0) Introduction……………………………………………………..3.
2.0) Purpose………………………………………………………….3.
3.0) Observation……………………………………………………..4.
4.0) Input………………………………………………………………4.
5.0) Process…………………………………………………………..6.
6.0) Output…………………………………………………………….8.
7.0) Discussion……………………………………………………….9.
8.0) Layout……………………………………………………………13.
9.0) Recommendations…………………………………………….14.
10.0) Conclusion……………………………………………………...15.
11.0) Appendix………………………………………………………...16.
1. Introduction
Supermarkets are the alternative to wet markets for fresh food shopping and offer a lot more than wet markets. Not just fresh food but household products and daily necessities as well. It is convenience for people who do not have the time to visit a wet market in the early morning or need some last minute quick fix solutions. It offers imported products for individual preference and shopping in an air conditioned place prove to be more pleasant.
Supermarkets operate night or day, and in Singapore, there are even a few that goes on round the clock for 24 hours. To keep up with the customers shopping experiences and compete with the different brands of supermarkets, an effective operation management is able to solve it all.
2. Purpose
We had chosen Cold Storage as the supermarket that we are going to study about their operation management. It is situated at 1 Fusionopolis Way at One North station. The operation time is from 9am to 10pm daily. There are offices above the buildings and private houses in the vicinity which has a lot of expats residing and working there.
We are going to observe the daily operation in two time slot, during the peak hours and non-peak hours, in order to see how they manage their staff to the ratio of customers and how they cope with the traffic of customers.
First, we will identify each staff and their role, how they contribute to the operation and what is their job scope.
Secondly, we are also going to see the
Table of Contents
1.0) Introduction……………………………………………………..3.
2.0) Purpose………………………………………………………….3.
3.0) Observation……………………………………………………..4.
4.0) Input………………………………………………………………4.
5.0) Process…………………………………………………………..6.
6.0) Output…………………………………………………………….8.
7.0) Discussion……………………………………………………….9.
8.0) Layout……………………………………………………………13.
9.0) Recommendations…………………………………………….14.
10.0) Conclusion……………………………………………………...15.
11.0) Appendix………………………………………………………...16.
1. Introduction
Supermarkets are the alternative to wet markets for fresh food shopping and offer a lot more than wet markets. Not just fresh food but household products and daily necessities as well. It is convenience for people who do not have the time to visit a wet market in the early morning or need some last minute quick fix solutions. It offers imported products for individual preference and shopping in an air conditioned place prove to be more pleasant.
Supermarkets operate night or day, and in Singapore, there are even a few that goes on round the clock for 24 hours. To keep up with the customers shopping experiences and compete with the different brands of supermarkets, an effective operation management is able to solve it all.
2. Purpose
We had chosen Cold Storage as the supermarket that we are going to study about their operation management. It is situated at 1 Fusionopolis Way at One North station. The operation time is from 9am to 10pm daily. There are offices above the buildings and private houses in the vicinity which has a lot of expats residing and working there.
We are going to observe the daily operation in two time slot, during the peak hours and non-peak hours, in order to see how they manage their staff to the ratio of customers and how they cope with the traffic of customers.
First, we will identify each staff and their role, how they contribute to the operation and what is their job scope.
Secondly, we are also going to see the