Operational Management
OPERATIONS MANAGEMENT
STUDY GUIDE
PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT
: : : :
MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za
Copyright © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher
REF: OPS 2013
Operations Management
TABLE OF CONTENTS
Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Design and Organisational Effectiveness Supply Chain Management Inventory Management and JIT Systems Aggregate Scheduling Materials Resources Planning (MRPII) Project Management Bibliography Title of Section Page 3-6 7 - 24 25 - 36 37 - 54 55 - 72 73 - 84 85 - 102 103 - 116 117 - 138 139 - 150 151 - 166 167 - 176 177 - 192 193 - 206 207 - 208
MANCOSA - MBA Year 1
1
Operations Management
MANCOSA - MBA Year 1
2
Operations Management
SECTION
INTRODUCTION
MANCOSA - MBA Year 1
3
Operations Management
AIMS OF THIS MODULE
The broad aims of this module are to:
Understand the nature and scope of operations management functions
Assess the requirements for making decisions related to each part of the operations function
Make effective managerial decisions in order to ensure that effective utilisation of resources is achieved
Understand how operations management decisions can influence the overall strategic objectives of an organisation
Explain how effective operations strategies are developed.
MANCOSA - MBA Year 1
4
Operations Management How to Use This Module
This module should be studied using this unit and the recommended textbook(s). You should read about the
STUDY GUIDE
PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT
: : : :
MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za
Copyright © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher
REF: OPS 2013
Operations Management
TABLE OF CONTENTS
Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Design and Organisational Effectiveness Supply Chain Management Inventory Management and JIT Systems Aggregate Scheduling Materials Resources Planning (MRPII) Project Management Bibliography Title of Section Page 3-6 7 - 24 25 - 36 37 - 54 55 - 72 73 - 84 85 - 102 103 - 116 117 - 138 139 - 150 151 - 166 167 - 176 177 - 192 193 - 206 207 - 208
MANCOSA - MBA Year 1
1
Operations Management
MANCOSA - MBA Year 1
2
Operations Management
SECTION
INTRODUCTION
MANCOSA - MBA Year 1
3
Operations Management
AIMS OF THIS MODULE
The broad aims of this module are to:
Understand the nature and scope of operations management functions
Assess the requirements for making decisions related to each part of the operations function
Make effective managerial decisions in order to ensure that effective utilisation of resources is achieved
Understand how operations management decisions can influence the overall strategic objectives of an organisation
Explain how effective operations strategies are developed.
MANCOSA - MBA Year 1
4
Operations Management How to Use This Module
This module should be studied using this unit and the recommended textbook(s). You should read about the
Bibliography: The core texts for this module are: Heizer,J. and Render,B. (2011). Operations Management .(10th Edition). New Jersey: Prentice Hall. Schroeder,G., Goldstein, S., & Rungtusanatham M.J. (2011). Operations Management. (5th Edition - International Edition). USA: McGraw Hill.