Operations Management
Process seclection
The process type McDonalds uses is batch process because there are moderate volume and moderate variety in their products and services.
McDonalds products are semi-standardised as they are stocked pre cooked. When a cutomer makes an order, the product is then prepared. This shows high flexibility, for example, a customer orders a special order of McChicken without lettuce, the order will be processed within minutes. There is also high volume of production as McDonalds serves thousands of customers daily.
Using a batch process means that the speed of delivery is dependent upon the speed and experience of the individual worker. This process supports the business of Mcdonalds as they will be able to process the different types orders to cater to the differents needs of customers, in the shortest time possible. To achieve that, moderate skill level of workers is required.
The advantages of batch process are that it allows workers to specialise in specific jobscope and use the specialist equipment, different batches of different production can be made. On the other hand, there are also disadvantages of batch process. Firstly, specialisation means that the workers are doing repetitive jobs, which can result to boredom. Secondly, the machinery needs to be reset and cleaned in between batches. This can be time consuming which in turns slows down the production. Also, when the hamburgers are produced by batches, they would keep them for as long as possible and eventually discard them if they were not sold. This will increase the cost for McDonalds.
The process type McDonalds uses is batch process because there are moderate volume and moderate variety in their products and services.
McDonalds products are semi-standardised as they are stocked pre cooked. When a cutomer makes an order, the product is then prepared. This shows high flexibility, for example, a customer orders a special order of McChicken without lettuce, the order will be processed within minutes. There is also high volume of production as McDonalds serves thousands of customers daily.
Using a batch process means that the speed of delivery is dependent upon the speed and experience of the individual worker. This process supports the business of Mcdonalds as they will be able to process the different types orders to cater to the differents needs of customers, in the shortest time possible. To achieve that, moderate skill level of workers is required.
The advantages of batch process are that it allows workers to specialise in specific jobscope and use the specialist equipment, different batches of different production can be made. On the other hand, there are also disadvantages of batch process. Firstly, specialisation means that the workers are doing repetitive jobs, which can result to boredom. Secondly, the machinery needs to be reset and cleaned in between batches. This can be time consuming which in turns slows down the production. Also, when the hamburgers are produced by batches, they would keep them for as long as possible and eventually discard them if they were not sold. This will increase the cost for McDonalds.