Operations Management
The Encyclopedia of Operations Management Terms by Professor Arthur V. Hill
Curtis L. Carlson School of Management 321-19th Avenue South University of Minnesota Minneapolis, MN 55455-0413 USA ahill@umn.edu Revised July 20, 2003
P O M S
Production Operations Management Society
The electronic version of this encyclopedia is distributed free of charge by the Production Operations Management Society (POMS) under the conditions that (1) you send corrections and additions to ahill@umn.edu and (2) it not be used for commercial purposes of any kind. It is available on the POMS website (www.poms.org). Instructors are encouraged to make this required reading for their students. The encyclopedia includes definitions of a wide range of operations management terms. Extensive explanations are provided for many terms and concepts. Many new service management, strategic management, manufacturing management, and e-business terms are included here that are not found in other dictionaries and encyclopedia. Essential terms for business and engineering students are marked with an asterisk (*) in front of the term. The OM Encyclopedia is available on the POMS website at www. poms.org. Look for the link to education.
Copyright ©2003 Professor Arthur V. Hill, Carlson School of Management, University of Minnesota, ahill@umn.edu.
The Encyclopedia of Operations Management Terms Condition for Use
All instructors using the Operations Management Encyclopedia are required to send Professor Hill at least one new or edited term each semester they use it. All contributors will be given attribution. Date: _____________________ To: Professor Art Hill (ahill@csom.umn.edu) Fax 612-624-8804 (email is preferred to fax)
From: _________________________________________________ Re: OM Encyclopedia
Suggested new terms:
Edits/corrections for terms already in the OM Encyclopedia:
Note: The OM Encyclopedia is available on the POMS website at
Curtis L. Carlson School of Management 321-19th Avenue South University of Minnesota Minneapolis, MN 55455-0413 USA ahill@umn.edu Revised July 20, 2003
P O M S
Production Operations Management Society
The electronic version of this encyclopedia is distributed free of charge by the Production Operations Management Society (POMS) under the conditions that (1) you send corrections and additions to ahill@umn.edu and (2) it not be used for commercial purposes of any kind. It is available on the POMS website (www.poms.org). Instructors are encouraged to make this required reading for their students. The encyclopedia includes definitions of a wide range of operations management terms. Extensive explanations are provided for many terms and concepts. Many new service management, strategic management, manufacturing management, and e-business terms are included here that are not found in other dictionaries and encyclopedia. Essential terms for business and engineering students are marked with an asterisk (*) in front of the term. The OM Encyclopedia is available on the POMS website at www. poms.org. Look for the link to education.
Copyright ©2003 Professor Arthur V. Hill, Carlson School of Management, University of Minnesota, ahill@umn.edu.
The Encyclopedia of Operations Management Terms Condition for Use
All instructors using the Operations Management Encyclopedia are required to send Professor Hill at least one new or edited term each semester they use it. All contributors will be given attribution. Date: _____________________ To: Professor Art Hill (ahill@csom.umn.edu) Fax 612-624-8804 (email is preferred to fax)
From: _________________________________________________ Re: OM Encyclopedia
Suggested new terms:
Edits/corrections for terms already in the OM Encyclopedia:
Note: The OM Encyclopedia is available on the POMS website at
Links: and references: • • • • • • Online encyclopedia of technical terms: http://whatis.techtarget.com/ Online glossary of manufacturing terms: http://www.successfulleanmanufacturing.com/Glossary.htm Online Japanese KAIZEN/CI Terminology: http://www.fredharriman.com/services/glossary/vocab01e.html Online glossary of new product development terms: http://npd-solutions.com/glossary.html The APICS Dictionary defines many manufacturing terms. APICS members receive one copy of the dictionary as a member benefit. 102 pp./1998 APICS Stock #01102, $15.00 nonmember -- $10.00 APICS member. See www.apics.org. Industrial Engineering Terminology (2000), an official standard of the American National Standards Institute, defines and indexes technical terminology in 17 subject areas related to Industrial Engineering. The 12,000+ definitions can be found in the comprehensive index of each term including cross-references to related terminology or within each of the following sections: Analytical Techniques & Operations Research; Anthropometry & Biomechanics; Computer & Information Systems; Cost Engineering & Project Management; Distribution & Marketing; Employee & Industrial Relations; Engineering Economy; Facility Planning & Design; Human Factors (Ergonomics) Engineering; Management; Manufacturing Systems; Materials Processing; Occupational Health & Safety; Organization Planning and Theory; Quality Assurance and Reliability; Work Design and Measurement. Page 52 Copyright ©2003 Professor Arthur V. Hill, Carlson School of Management, University of Minnesota, ahill@umn.edu. Prices: IIE Member $110.00, Non-Member $135.00, 662 Pages; Hardcover; 2001, ISBN: 0-89806-205-5. See http://www.acob.com/t_bookstore.mv?IIE. This document is a group effort intended to benefit the entire POMS community. Please send corrections and additions to Professor Arthur Hill at ahill@umn.edu. The author thanks Mr. Ron Pergande (CEMBA 2001), Mr. Eishi Kimijima (Carlson MBA 2002), Mr. Rick Christensen (U. of Minnesota MOT 2002), and countless other University of Minnesota and IMD-International students for their contributions to this document. Copyright ©2003 Professor Arthur V. Hill, Carlson School of Management, University of Minnesota, ahill@umn.edu. Page 53