Operations Management in a Travel Agency
Introduction
Kings Travel has over 10 years of experience in the travel industry and is a member of most important Travel authorities e.g. ABTA, and IATA .Kings travel is also an approved agent for ATOL holders for customer financial protection.
At Kings Travel the success factor of the growth is their friendly and highly professional services to maximise the customer satisfaction. Kings Travels’ staff is highly trained, efficient and knowledgeable in all aspects of travel, tour trade and because they are privately owned they offer impartial advice for customer benefits.
Kings Travel offer range of different services e.g. travelling for leisure or business, economy or executive class or religious visit e.g. Hajj or Umrah package. They also offer other services such as Hotels Reservation and booking on Behalf of Client, Car Hire, Travel Insurance and tailor made itineraries to suit the individual budget. They are committed to supporting responsible tourism. They send many people to holiday destinations every year, and by managing tourism in sustainable ways, they help protect the environment, traditions and culture of the places their clients visit.
Project Objective
The main objective of the project is to determine the day to day operations of Kings Travel Agency. It determines the effectiveness and efficiency of the management and the employees and gives an overview of their mission and strategies. It gives the Macro and Micro Analysis, SWOT analysis, Their Current and Future Objectives. It also gives a look into marketing communications, customer services, and cost benefit analysis. At the end, the project also gives suggestions for income generation and improving quality.
The Mission Statement and Vision of Kings Travel
The formulation of the organisational vision, mission, aims and objectives are crucial for the firm in having a clear strategic direction.
Kings Travel is committed in providing their customer base with a complete travel package that
Kings Travel has over 10 years of experience in the travel industry and is a member of most important Travel authorities e.g. ABTA, and IATA .Kings travel is also an approved agent for ATOL holders for customer financial protection.
At Kings Travel the success factor of the growth is their friendly and highly professional services to maximise the customer satisfaction. Kings Travels’ staff is highly trained, efficient and knowledgeable in all aspects of travel, tour trade and because they are privately owned they offer impartial advice for customer benefits.
Kings Travel offer range of different services e.g. travelling for leisure or business, economy or executive class or religious visit e.g. Hajj or Umrah package. They also offer other services such as Hotels Reservation and booking on Behalf of Client, Car Hire, Travel Insurance and tailor made itineraries to suit the individual budget. They are committed to supporting responsible tourism. They send many people to holiday destinations every year, and by managing tourism in sustainable ways, they help protect the environment, traditions and culture of the places their clients visit.
Project Objective
The main objective of the project is to determine the day to day operations of Kings Travel Agency. It determines the effectiveness and efficiency of the management and the employees and gives an overview of their mission and strategies. It gives the Macro and Micro Analysis, SWOT analysis, Their Current and Future Objectives. It also gives a look into marketing communications, customer services, and cost benefit analysis. At the end, the project also gives suggestions for income generation and improving quality.
The Mission Statement and Vision of Kings Travel
The formulation of the organisational vision, mission, aims and objectives are crucial for the firm in having a clear strategic direction.
Kings Travel is committed in providing their customer base with a complete travel package that
Bibliography: A www.amadeus.com C Chris cooper, John Fletcher, Alan Fyall, David Gilbert, Stephen Wanhill. (2005) TOURISM Principles and practice, 3rd edition, London: FT Prentice Hall T www.tutor2u.com