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Operations Management Research
Experiential Training Report
Koketso Mamahlo Mothiba 200910752
Department of Quality and Management
University of Johannesburg
PNP31-1

“ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers, our canning operation and our employees, whose main vision is to benefit and refresh the people of South Africa. “
Coca-Cola Fortune
3 Marmer Street, Polokwane
P.O.Box 122
Polokwane, 0700

2011
Koketso.M.Mothiba 200910752
University of Johannesburg Bunting Road Campus
10/24/2011
Experiential Training Report
Koketso Mamahlo Mothiba 200910752
Department of Quality and Management
University of Johannesburg
PNP31-1

“ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers, our canning operation and our employees, whose main vision is to benefit and refresh the people of South Africa. “
Coca-Cola Fortune
3 Marmer Street, Polokwane
P.O.Box 122
Polokwane, 0700

2011
Koketso.M.Mothiba 200910752
University of Johannesburg Bunting Road Campus
10/24/2011

Table of Contents Background 4 Introduction 5 Capacity Planning 10 LONG-TERM CAPACITY PLANNING 12 SHORT-TERM CAPACITY PLANNING 13 CAPACITY-PLANNING TECHNIQUES 13 Capacity Planning with Coca-Cola Fortune 14 Quality 15 What is quality? 15 Coca Cola view on Quality 16 Woolworths view on Quality 17 WQA Standard 17 Conditions of Supply 18 Personnel 19 Coca-Cola’s view on Personnel 20 Woolworths view on Personnel 23 Inventory 24 Flow, Inventory and Time 25 The Inventory Level 25 Variability, Uncertainty and Complexity 25 Inventory situation at Joa’s Trading Shop 25 Solution 26 Scheduling 26 LOADING 27


References: Bibliography * George Kanawaty, fourth (revised)edition “Introduction to work study” (2008) * Albert Hamilton (2004). Hand book of Project Management Procedures. TTL Publishing, Ltd. * Body of Knowledge 5th edition, Association for Project Management, 2006 * The Definitive Guide to Project Management, Nokes, Sebastian * David I. Cleland, Roland Gareis (2006). Global project management handbook. "Chapter 1: "The evolution of project management". McGraw-Hill Professional, 2006 * Paul C * Iain Cockburn and Zvi Griliches, 1987. "Industry Effects and Appropriability “ * Official Database by Diewert and Lawrence, “The ‘Preferred Base Case’ multifactor productivity series” * Capital Federal i.e. Buenos Aires: Universidad Del CEMA, 1998. Harberger, Arnold C. "Letter to a Younger Generation." Journal of Applied Economics and productivity measurement” * Extract taken From Network Flows: Theory, Algorithms, and Applications * J.Heizer, B.Render (2009). “Principles of Operations Management” Seventh Edition. Pearson Publisher * S
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