Operations Management Test Questions
Chapter 1
Introduction to Operations Management
True/False
1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.
Answer: False Page: 4 Difficulty: Easy
2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.
Answer: True Page: 4 Difficulty: Easy
3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
Answer: False Page: 6 Difficulty: Medium
4. Operations, marketing, and finance function independently of each other in most organizations.
Answer: False Page: 4 Difficulty: Medium
5. The greater the degree of customer involvement, the more challenging the design and management of operations.
Answer: True Page: 7 Difficulty: Easy
6. Goods producing organizations are not involved in service activities
Answer: False Page: 13 Difficulty: Medium
7. Service operations require additional inventory because of the unpredictability of consumer demand.
Answer: False Page: 9 Difficulty: Easy
8. The value of outputs is measured by the prices customers are willing to pay for goods or services.
Answer: True Page: 5 Difficulty: Easy
9. The use of models will guarantee the best possible decisions.
Answer: False Page: 15 Difficulty: Medium
10. People who work in the field of operations should have skills that include both knowledge and people skills.
Answer: True Page: 27 Difficulty: Medium
11. Assembly lines achieved productivity but at the expense of standard of living.
Answer: False Page: 22 Difficulty: Hard
12. The operations manager has primary responsibility for making operations system design decisions, such as system
Introduction to Operations Management
True/False
1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.
Answer: False Page: 4 Difficulty: Easy
2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.
Answer: True Page: 4 Difficulty: Easy
3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
Answer: False Page: 6 Difficulty: Medium
4. Operations, marketing, and finance function independently of each other in most organizations.
Answer: False Page: 4 Difficulty: Medium
5. The greater the degree of customer involvement, the more challenging the design and management of operations.
Answer: True Page: 7 Difficulty: Easy
6. Goods producing organizations are not involved in service activities
Answer: False Page: 13 Difficulty: Medium
7. Service operations require additional inventory because of the unpredictability of consumer demand.
Answer: False Page: 9 Difficulty: Easy
8. The value of outputs is measured by the prices customers are willing to pay for goods or services.
Answer: True Page: 5 Difficulty: Easy
9. The use of models will guarantee the best possible decisions.
Answer: False Page: 15 Difficulty: Medium
10. People who work in the field of operations should have skills that include both knowledge and people skills.
Answer: True Page: 27 Difficulty: Medium
11. Assembly lines achieved productivity but at the expense of standard of living.
Answer: False Page: 22 Difficulty: Hard
12. The operations manager has primary responsibility for making operations system design decisions, such as system