Oracle Exadata Database Machine Field Delivery Support Consultant
1. A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. Select the problem statement that characterizes the customer's problem.
Mark for Review (1) Points
Customer needs to know which port to access to properly set up the system, as well as the system default account and password (*) Customer needs to know the default account and password for the serial port Customer needs the correct port to access system Customer is asking for on-site help to set up the system Correct 2. For standard warranty coverage, it is Sun Service's policy to dispatch field service to replace a CRU. True False (*) Incorrect. Refer to the X64 Server System Overview training for more information. 3. A customer calls into the call center with an issue. He wants to install a 16-Gbyte compact flash card (PN X4680A) on a Sun Blade X6270 server blade and wants to know where the compact flash card socket is located on this server blade. What types of documents provide information to resolve the customer's problem (select 2)? (Choose all correct answers) Programming manual Mark for Review (1) Points Mark for Review (1) Points
Product notes Administration manual Service manual (*) Installation manual (*) Incorrect. Refer to the X64 Server System Overview training for more information. 4. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire X4140 rack mount server and needs to know what 4-Gbyte memory to order. What is the maximum DIMM density supported by this server? 4-Gbyte 1-GByte 2-Gbyte 8-GByte (*) Correct 5. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire X4250 rack mount server, but has misplaced the documentation. The customer’s immediate needs are the dimensions, weight, and power
Mark for Review (1) Points
Customer needs to know which port to access to properly set up the system, as well as the system default account and password (*) Customer needs to know the default account and password for the serial port Customer needs the correct port to access system Customer is asking for on-site help to set up the system Correct 2. For standard warranty coverage, it is Sun Service's policy to dispatch field service to replace a CRU. True False (*) Incorrect. Refer to the X64 Server System Overview training for more information. 3. A customer calls into the call center with an issue. He wants to install a 16-Gbyte compact flash card (PN X4680A) on a Sun Blade X6270 server blade and wants to know where the compact flash card socket is located on this server blade. What types of documents provide information to resolve the customer's problem (select 2)? (Choose all correct answers) Programming manual Mark for Review (1) Points Mark for Review (1) Points
Product notes Administration manual Service manual (*) Installation manual (*) Incorrect. Refer to the X64 Server System Overview training for more information. 4. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire X4140 rack mount server and needs to know what 4-Gbyte memory to order. What is the maximum DIMM density supported by this server? 4-Gbyte 1-GByte 2-Gbyte 8-GByte (*) Correct 5. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire X4250 rack mount server, but has misplaced the documentation. The customer’s immediate needs are the dimensions, weight, and power