Oracle Support
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Test: Oracle ATG Web Commerce Support Specialist Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer. This 60-question assessment test is the final component of the Oracle ATG Web Commerce Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle ATG Web Commerce Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle ATG Web Commerce Support Specialist. (v2.0)
Partner SMART: Working Effectively with Global Customer Services
(Answer all questions in this section) 16.How do you run standalone tests? Mark for Review (1) Points
They are run through the concurrent manager from the GL SuperUser responsibility Download from Metalink & run according to the instructions. (*) They are available through the Diagnostics responsibility. They are run through the concurrent manager from the SYSADMIN responsibility They can only be run by Oracle Support engineers. Incorrect. Refer to the Support Diagnostic Tools training for more information. 17.What is a CSI number used to verify? Mark for Review (1) Points
Whether diagnostics have been run Support Training undertaken Whether OCS access is available Eligibility for Support Services (*) Correct 18.How long will a Oracle Collaborative Support session last? Mark for Review (1) Points
Unlimited Up to 20 minutes (*) Up to 1 hour Up to 5 minutes Incorrect, refer to the Working Effectively with Oracle training for more information 19.To request Severity 1 Support which 2 of the following should you have in place? Mark for Review (1) Points
(Choose all correct answers) Oracle Consultant onsite (*) SR Escalation Ability to provide remote access via OCS 24x7 availability to work with Support (*) Incorrect, refer to the Working Effectively with Oracle training for more information 20.What should you do if you
Test: Oracle ATG Web Commerce Support Specialist Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer. This 60-question assessment test is the final component of the Oracle ATG Web Commerce Support Specialist Assessment guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle ATG Web Commerce Support Specialist courses. Passing a >80% of this assessment makes you eligible to become an Oracle ATG Web Commerce Support Specialist. (v2.0)
Partner SMART: Working Effectively with Global Customer Services
(Answer all questions in this section) 16.How do you run standalone tests? Mark for Review (1) Points
They are run through the concurrent manager from the GL SuperUser responsibility Download from Metalink & run according to the instructions. (*) They are available through the Diagnostics responsibility. They are run through the concurrent manager from the SYSADMIN responsibility They can only be run by Oracle Support engineers. Incorrect. Refer to the Support Diagnostic Tools training for more information. 17.What is a CSI number used to verify? Mark for Review (1) Points
Whether diagnostics have been run Support Training undertaken Whether OCS access is available Eligibility for Support Services (*) Correct 18.How long will a Oracle Collaborative Support session last? Mark for Review (1) Points
Unlimited Up to 20 minutes (*) Up to 1 hour Up to 5 minutes Incorrect, refer to the Working Effectively with Oracle training for more information 19.To request Severity 1 Support which 2 of the following should you have in place? Mark for Review (1) Points
(Choose all correct answers) Oracle Consultant onsite (*) SR Escalation Ability to provide remote access via OCS 24x7 availability to work with Support (*) Incorrect, refer to the Working Effectively with Oracle training for more information 20.What should you do if you