Organisational Behaviour
INDIVIDUAL ASSIGNMENT
THE MANAGERS JOB IN CONTEXT
COURSE TITLE: ORGANISATIONS: BEHAVIOUR, STRUCTURE, PROCESSES
PRESENTATION DATE: 06 / 05 / 2012
Table Of Contents:
i) Abstract
ii) Introduction
iii) Job Responsibilities: Bank Manager
iv) Key Personnel Description and Relationships
a) Organization
b) Tellers / Personal Bankers
c) Customers - Existing / Potential
d) Specialist Managers / Relationship Managers
e) Summary
v) Diagram: Branch Structure and Interdependencies
vi) Diagram Summary
vii) Conclusion
viii) Bibliography / Reference
i) Abstract:
The report seeks to highlight the intricacies in the role of Bank Manager in a retail branch of the banking industry. The aim of the report is to focus on the relationships and interdependence of the ABM from within and outside the organisation. The report also identifies the importance of the managers formal and informal interactions in fulfilling business and organisational success.
The report analyses the dynamics of the structure and how effective and efficient the structure performs with regard to job groups, reporting chain, roles and responsibilities and their interdependencies. The report aims to highlight the importance and complexities of managing the human side of the business. Finally, the report determines how the managers role can be an instrumental factor to the overall success or failure of the structure and the business unit.
ii) Introduction:
The report provides an insight into the mechanics of a retail banking branch and the role a manager plays within the structure. The report will cover aspects of the branch from its business structure, roles, responsibilities and objectives of key personnel and the relationships between individuals and groups. The purpose of the report is to highlight the part managers play in forming and enhancing interpersonal
THE MANAGERS JOB IN CONTEXT
COURSE TITLE: ORGANISATIONS: BEHAVIOUR, STRUCTURE, PROCESSES
PRESENTATION DATE: 06 / 05 / 2012
Table Of Contents:
i) Abstract
ii) Introduction
iii) Job Responsibilities: Bank Manager
iv) Key Personnel Description and Relationships
a) Organization
b) Tellers / Personal Bankers
c) Customers - Existing / Potential
d) Specialist Managers / Relationship Managers
e) Summary
v) Diagram: Branch Structure and Interdependencies
vi) Diagram Summary
vii) Conclusion
viii) Bibliography / Reference
i) Abstract:
The report seeks to highlight the intricacies in the role of Bank Manager in a retail branch of the banking industry. The aim of the report is to focus on the relationships and interdependence of the ABM from within and outside the organisation. The report also identifies the importance of the managers formal and informal interactions in fulfilling business and organisational success.
The report analyses the dynamics of the structure and how effective and efficient the structure performs with regard to job groups, reporting chain, roles and responsibilities and their interdependencies. The report aims to highlight the importance and complexities of managing the human side of the business. Finally, the report determines how the managers role can be an instrumental factor to the overall success or failure of the structure and the business unit.
ii) Introduction:
The report provides an insight into the mechanics of a retail banking branch and the role a manager plays within the structure. The report will cover aspects of the branch from its business structure, roles, responsibilities and objectives of key personnel and the relationships between individuals and groups. The purpose of the report is to highlight the part managers play in forming and enhancing interpersonal
Bibliography: * Collins, J. - Good To Great; Why Some Companies Make The Leap…And Why Others Don 't (2001), pp. 20 * Daft, R.L - Humanistic Perspective, Chapter 2, The Evolution of Management, Management; 10th Edition (2010), pp - The Four Management Functions, Chapter 1, Innovative Management For A Changing World, Management; 10th Edition (2010), pp. 7-8 - Management Skills, Chapter 1, Innovative Management For A Changing World, Management; 10th Edition (2010), pp - Concept of Motivation, Motivating Employees, Chapter 16, Management; 10th Edition (2010), pp. 451-459 - Communication Is The Managers Job, Managing Communication, Chapter 17, Management; 10th Edition (2010), pp - Team Communication Channels, Managing Communication, Chapter 17, Management; 10th Edition (2010), pp. 496-498 * Lencioni, P * Mcgregor, D. - The Human Side Of Enterprise (1960), pp. 33-48 * Mintzberg, H * Mintzberg, H. - Managerial Analysis From Observations, Management Science 18 (1971), pp. B97-B110 * Oshiotse, A * Spolsky, J. - A Little Less Conversation, Inc (2010), pp 28-29 * Westpac Website: Accessed April 2012