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Organization Behavior Analysis Report on Singapore Airlines

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Organization Behavior Analysis Report on Singapore Airlines
ORGANIZATION BEHAVIO R ANALYSIS REPORT ON SINGAPORE AIRLINES

David Liew Weng Fai Ng Wen Tee Valerie Liang Wei Wen

Organization Behavior Analysis Report on Singapore Airlines

TABLE OF CONTENTS

1. 2. 3. 4. 5. 6. 7. 8. 9.

Company Background ........................................................................................................................... 3 Organization Structure .......................................................................................................................... 4 Organization Culture ............................................................................................................................. 6 Leadership ............................................................................................................................................ 7 Conflict .................................................................................................................................................. 8 Organization Change ............................................................................................................................ 9 Conclusion & Recommendation .......................................................................................................... 10 References .......................................................................................................................................... 11 Appendices ......................................................................................................................................... 13

David Liew Weng Fai, Ng Wen Tee & Valerie Liang Wei Wen

Page 2

July 2, 2011

Organization Behavior Analysis Report on Singapore Airlines

1.

COMPANY BACKGROUND
Singapore Airlines Limited began its existence as Malayan Airways Limited (MAL) on 1 May 1947 operating from Singapore Kallang Airport with only three scheduled flights a week to and fro Kuala Lumpur, Ipoh and Penang. Subsequently, aircrafts


References: Page 2 July 2, 2011 Page 3 July 2, 2011 July 2, 2011 Organization Behavior Analysis Report on Singapore Airlines ORGANIZATION CULTURE In the journal written by Loizos Heracleous and Jochen Wirtz (Loizos Heracleous and Jochen Wirtz, 2009, p July 2, 2011 Organization Behavior Analysis Report on Singapore Airlines LEADERSHIP In a study of “The World‟s Most Admired Companies” conducted by Fortune magazine and Hay Group in 2008, (Lisa Cheong, 2008) SIA came in second place worldwide
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