Organizational behavior of HK Disneyland
Organizational Behavior in
Hong Kong Disneyland
Agenda
Introduction 3
Motivation 4
Theory X and Theory Y 4
Herzberg’s two-factor theory 6
Maslow 's Hierarchy of Need 8
Learning 11
Organizational Learning in Disneyland 11
Current situation of learning aspects in Hong Kong Disneyland 12
Problems of Disney Learning Style 13
Suggestion 14
Conclusion 18
Introduction
Hong Kong Disneyland, opened to visitors in 2005, is one of the two largest theme parks in Hong Kong. It successfully brings magical experience of Walt Disney to all the visitors just like other Disneyland around the world.
Hong Kong Disneyland has created a culture for their employees with open communication with their managers and subordinates, professional training, and rewards. This philosophy of treating employees well has long been adopted by Walt Disney for many years. The belief of Walt Disney is that you can have joyful guests as long as you have employees who enjoy working for Disneyland and bringing happiness to visitors.
With the comprehensive training for each employee, they make all visitors experience a memorable magical moment. No matter the cast of Disney characters, or the people working in Disneyland 's restaurants or hotels, all of them receive comprehensive training. This training can ensure that every Disney employee can work together as a team, and provide excellent customer services to cater for their customers ' needs
In this report, we will illustrate how Disneyland incorporates organizational behavior concepts to create a culture for their employees where they feel satisfactory for their work environment and feel that they are important to the team. Motivation and learning are two main focuses in our research. We will also provide suggestions on how Disneyland can further improve in terms of organizational culture.
Motivation
Hong Kong Disneyland has many ways to motivate its employees to work. Our team is going to
Hong Kong Disneyland
Agenda
Introduction 3
Motivation 4
Theory X and Theory Y 4
Herzberg’s two-factor theory 6
Maslow 's Hierarchy of Need 8
Learning 11
Organizational Learning in Disneyland 11
Current situation of learning aspects in Hong Kong Disneyland 12
Problems of Disney Learning Style 13
Suggestion 14
Conclusion 18
Introduction
Hong Kong Disneyland, opened to visitors in 2005, is one of the two largest theme parks in Hong Kong. It successfully brings magical experience of Walt Disney to all the visitors just like other Disneyland around the world.
Hong Kong Disneyland has created a culture for their employees with open communication with their managers and subordinates, professional training, and rewards. This philosophy of treating employees well has long been adopted by Walt Disney for many years. The belief of Walt Disney is that you can have joyful guests as long as you have employees who enjoy working for Disneyland and bringing happiness to visitors.
With the comprehensive training for each employee, they make all visitors experience a memorable magical moment. No matter the cast of Disney characters, or the people working in Disneyland 's restaurants or hotels, all of them receive comprehensive training. This training can ensure that every Disney employee can work together as a team, and provide excellent customer services to cater for their customers ' needs
In this report, we will illustrate how Disneyland incorporates organizational behavior concepts to create a culture for their employees where they feel satisfactory for their work environment and feel that they are important to the team. Motivation and learning are two main focuses in our research. We will also provide suggestions on how Disneyland can further improve in terms of organizational culture.
Motivation
Hong Kong Disneyland has many ways to motivate its employees to work. Our team is going to