organizational chart of housekeeping
Organizational Structure of a Housekeeping Department The housekeeping department of a lodging property typically accounts for the business' largest labor expense. Executive Level
Most hotel housekeeping departments are led by an executive housekeeper. This employee is typically a member of the executive team. In smaller properties, he reports directly to the general manager. In larger properties, he may report to the rooms division manager. The executive housekeeper is responsible for managing housekeeping personnel, planning budgets, identifying cleaning needs, buying supplies and coordinating with other departments to ensure excellent guest service. Some properties also have an assistant executive housekeeper.
The executive housekeeper is a manager who must sometimes be prepared to scrub toilets.
SECTIONS:
Guestroom Cleaning The major responsibility of a hotel housekeeping staff is cleaning guestrooms in an efficient manner to prepare rooms for guests checking into the property. Guestroom attendants are typically expected to clean a room in 20 to 30 minutes, depending on the size of the room. Others in this department include house attendants who pick up linen bags and refill housekeeping carts and inspectors who inspect each room after it is cleaned to ensure it meets the property's quality standards.
Guestroom attendants ensure that every guestroom is spotless.
Public Area Cleaning The housekeeping department is also responsible for the public areas of the hotel, both front-of-the-house and back-of-the house areas. They may also be responsible for cleaning dining room areas after they have closed, though food and beverage staff are usually responsible for the cleaning during the day. Public space cleaners make up the majority of this part of the housekeeping department.
Public space cleaners are responsible for lobbies, offices, corridors and other non-guestroom areas of the property
Laundry
Properties that have
Most hotel housekeeping departments are led by an executive housekeeper. This employee is typically a member of the executive team. In smaller properties, he reports directly to the general manager. In larger properties, he may report to the rooms division manager. The executive housekeeper is responsible for managing housekeeping personnel, planning budgets, identifying cleaning needs, buying supplies and coordinating with other departments to ensure excellent guest service. Some properties also have an assistant executive housekeeper.
The executive housekeeper is a manager who must sometimes be prepared to scrub toilets.
SECTIONS:
Guestroom Cleaning The major responsibility of a hotel housekeeping staff is cleaning guestrooms in an efficient manner to prepare rooms for guests checking into the property. Guestroom attendants are typically expected to clean a room in 20 to 30 minutes, depending on the size of the room. Others in this department include house attendants who pick up linen bags and refill housekeeping carts and inspectors who inspect each room after it is cleaned to ensure it meets the property's quality standards.
Guestroom attendants ensure that every guestroom is spotless.
Public Area Cleaning The housekeeping department is also responsible for the public areas of the hotel, both front-of-the-house and back-of-the house areas. They may also be responsible for cleaning dining room areas after they have closed, though food and beverage staff are usually responsible for the cleaning during the day. Public space cleaners make up the majority of this part of the housekeeping department.
Public space cleaners are responsible for lobbies, offices, corridors and other non-guestroom areas of the property
Laundry
Properties that have